Technical Support Engineer at Birdeye in Gurugram - Apply now!

Customer SuccessFull-Time

description

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

What You'll Do

As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

requirements

Work Hours

US Central Business hours [6.30 PM to 3.30 AM- IST]

  • 1 to 2+ years of experience in a previous technical support/ customer support role
  • Experience working with SaaS based product company handling international customers, especially US
  • Excellent interpersonal skills, phone etiquette and work ethic
  • Ability to work under pressure with calmness and composure
  • Strong problem-solving and trouble-shooting skills
  • Fundamental knowledge in writing and running MySQL DB queries
  • Basic knowledge of HTML, running API calls using CURL and REST client
  • Experience using Salesforce Service Cloud to manage customer cases would be an advantage
  • Bachelor's degree in Computer Science/ MIS/ Information Systems or engineering fields, or equivalent
  • Language Qualification
  • English Language: fluent in reading, writing and speaking.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

benefits

  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!
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