Director, Revenue Operations at Birdeye in Gurugram - Apply now!



BirdEye is looking for a world-class member to join our Revenue Operations team. The Director of Revenue Operations will report to the VP of Revenue Ops (in the US) and will be responsible for driving the organization toward achievement of strategic goals, operational excellence, and achievement of sales targets. You will be a key member of the go to market leadership team,providing insights and analysis to guide our overall strategic direction ensuring business plans that support rapid revenue growth and scalability of our operations. Our ideal candidate comes from a top consulting firm and possesses a depth of experience building and leveraging data to enable rapid growth for SaaS companies.

Shift Timings: 2 pm to 11 pm /3 pm to 12 am (This is a mid-shift with a 2 hour overlap with the US teams in Pacific and Central Time).


  • 13+ years of related experience (i.e. sales operations, finance, BI, sales, or general operations)
  • Degree in Business or related field: MBA preferred
  • Documented experience leading a team, upleveling and modeling desired behavior and driving accountability
  • Ability to operate autonomously with demonstrated experience, knowledge and expertise within SaaS / Enterprise Software. Startup experience is a plus.
  • Strategic thinker with the ability to glean insights from processes, data, sales team feedback, industry best practices, continuous personal development, etc. to develop improved strategies
  • Strong acumen and experience with both highly transactional, inbound, inside sales models, and mid-market/Enterprise inside and field sales models.
  • Strong working knowledge of and other sales productivity tools, including best practices for use, integrations, reporting.
  • Working knowledge of Marketing Automation tools
  • Proven record of developing and implementing tactical initiatives that improve sales productivity, conversion rates, and sales team performance
  • Strong project and program management skills. Consulting background ideal
  • Intimate knowledge of sales forecasting, pipeline analysis, lead routing and follow-up best
  • practices, outbound lead generation, pricing, contracting, RFPs, proposals, and reporting/analytics
  • Documented expert communication skills, with experience building powerpoints and analyses for presentation to senior leadership team
  • Responsibilities:
  • Help to build a high functioning Revenue Operations team to support our GTM (Sales, Marketing, CS) organization scale.
  • Build and conduct analysis for measurement of daily, weekly and monthly KPI
  • Provide on-going support for sales and marketing leadership across market segmentation
  • Identify and measure key inputs vital in developing Sales team goals, strategies, plans, policies and improvement opportunities.
  • Support operational sales logistics including optimizing resource allocation across sales teams and measuring progress against revenue target and key performance indicators.
  • Implement and enforce processes and tools that will maintain integrity and accuracy of data


  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of start-up and enterprise experience.
  • We offer a competitive salary, healthcare benefits, catered meals, along with all of the opportunities inherent in a fast-growing organization!

Our Company:

BirdEye is a SaaS platform that reimagines the way customer feedback is used to acquire and retain connected customers by closing the loop between reputation marketing and customer experience. BirdEye enables businesses to get new reviews and captures existing customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time. BirdEye converts all feedback into actionable insights so businesses can engage in every step of the customer journey,

establish a positive online presence, and benchmark performance across locations and against competitors.

The BirdEye platform is trusted by 70,000+ businesses and prominent F1000 enterprises. BirdEye was founded in 2012 by Google, Yahoo, Amazon alumni and backed by Silicon Valley who’s who including Trinity Ventures, Salesforce founder Marc Benioff and Yahoo co-founder Jerry Yang. Learn more at


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