Senior UX Writer at Birdeye in IN - Apply now!

DesignFull-TimeREMOTE

description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You'll Do

The role is to shape product experiences by creating useful, meaningful text that helps users through our web and mobile app, making them smile in the process. You will help shape the overall customer experience and be an integral part of the product design team laying out the content strategy. You help shape the vision for content and drive product narratives across multiple platforms.

Responsibilities

  • Participate in the end-to-end design process and collaborate with designers, product managers, developers to craft solutions that are strategically sound
  • Craft copy that enhances and elevates our customer experiences across app and web
  • You understand that content is a significant part of the customer experience, and work closely with design to ensure that text and visuals achieve perfect harmony
  • Create a playbook for product copy
  • Create a range of content for interaction flows, emails, product tours, and style guides
  • Incorporate data from usability testing into your copy

requirements

  • At least 4-5 years of experience as a UX Writer or similar role in an agency or in-house setting
  • Must be proficient in English with exceptional copywriting skills
  • A portfolio of relevant work samples with a UX focus; includes problems you helped solve for, your contributions, and impact to the customers
  • An understanding of product design and how that relates to business strategy
  • Ability to work with multiple stakeholders
  • Excellent communication skills and attention to detail
  • Language improvements over time in assigned Projects
  • Handle assignments with minimal to zero intervention
  • Enthusiasm - Proactively collaborate with designers and product owners involving and soaking yourselves in the product
  • Customers Connection - Actively seeking feedback from customers, distilling it and ensuring it is addressed
  • Contribute to key design initiatives

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

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