Revenue Operations Specialist at Birdeye in Dallas - Apply now!

SalesFull-time

description

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2021, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

https://topworkplaces.com/company/birdeye/

What You'll Do:

Birdeye is looking for a driven Revenue Operations Specialist to support our rapidly growing Go To Market organization and play a key role in driving initiatives that will help Birdeye accelerate sales revenue and efficiency, as well as guiding company strategy with metrics, infrastructure, business processes and best practices. The specialist will be focused on sales operations, and will be responsible for overall territory management, account ownership and contract management for the sales organization to help drive key business decisions. The role reports to the Senior Manager of Revenue Operations with regular exposure to the Head of Revenue Operations and other key members of the leadership team. The ideal candidate is someone who has a strong desire to identify problems and use data to find actionable solutions. They are self motivated, organized, and can work comfortably in a fast paced and an ever changing environment.

Responsibilities:

  • Become an expert in our tech stack, reporting tools, sales teams, and processes
  • Provide day-to-day support for Birdeye’s rapidly growing sales teams
  • Partner with sales leadership to ensure our sales teams are supported and successful
  • Leverage various types of data (sales, marketing, customer, etc.) and follow analytical best practices to deliver accurate, timely, and unbiased view of performance
  • Own and optimize territory/account management, segment capacity planning, quota/target setting and tracking, account management projects and other miscellaneous
  • Partner with various functional teams in responding to questions on data and salesforce reporting, key business metrics, preparing ad-hoc analyses, pulling supporting data, etc.
  • Develop and maintain data models to analyze key business decisions
  • Work across a mix of proactive strategic projects and ad hoc support for business stakeholders in Marketing & Sales
  • Prepare analysis and presentations to board members and executive staff

requirements

  • Bachelor’s degree
  • 5+ years of experience in Sales Operations, Revenue Operations or Business Operations, preferably in SaaS/Technology industry
  • Highly Proficiency in the sales technology platforms: Salesforce, SalesLoft, Highspot, Chorus, etc.
  • High proficiency in Excel or Google Sheets
  • Strong analytical mindset with documented ability to analyze data and draw actionable insights
  • Effective communicator who can speak with both technical and non-technical audience
  • Strong organizational skills and attention to detail
  • Documented ability to drive cross-functional collaboration to solve problems or implement new processes
  • Energy, Intellectual curiosity and a positive, “roll up your sleeves” mentality
  • Flexibility and adaptability to shifting priorities and manage multiple initiatives at once - we are a startup and growing fast


Why You’ll Join Us:

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

benefits

  • Employer-paid benefits with multiple health plan options (HSA, PPO)
  • Unlimited PTO
  • 401(k) with company match
  • Flexible work from home options available
  • Maternity & Paternity Leave
  • Employee Resource Groups - network with like-minded "Birds"
  • Abundant opportunities that come with a dynamic and fast-growing organization!
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