HomeAbout UscareersJob SearchJob Description - Business Development Representative, Upmarket

Business Development Representative, Upmarket at Birdeye in Sydney, Australia - Apply now!



Why BirdEye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

What You'll Do

  • You will be provided "accounts" for mid-market businesses with 4 + geographical locations and will be responsible for finding the appropriate contacts at these businesses.
  • You will then complete research and reach out to them via channels such as phone, email and Linkedin to determine if they are suitable businesses that would benefit from Birdeye's offering.
  • After deciding if they are suitable based on our ICP requirements you will be responsible for booking a discovery meeting with a mid-market Account Executive.
  • Before this meeting is held you will be required to provide information to the Account Executive to help them understand the customer's pain points and other specific information gathered, you will also attend the first section of the discovery meeting to introduce the Account Executive to the potential client.
  • Outside of the accounts provided to you, there is also an opportunity to source account of your own. From time to time, you may be provided with additional inbound leads from various marketing channels.
  • The primary objectives to measure success in this role will be revenue generated and meetings booked.
  • The KPIs used to manage performance will include but not be limited to the number of phone calls, and emails/messages known as "Activity points".


  • At least 1 year of outbound sales experience in prospecting/cold-calling/qualifying leads.
  • Proven track record achieving sales KPI
  • Competitive nature
  • Strong verbal and written communication skills
  • Confident dealing with business owners
  • Organized and proven ability to multi-task

Why You'll Join Us:

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.