Senior Technical Analyst at Birdeye in Gurugram - Apply now!



Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit:


  • Will work closely with the support team/Onboarding teams for any technical assistance required for over 30 integrations that Birdeye windows team supports.
  • Will help to solve client specific/API issues which require code changes.
  • Will help in setting up complex integrations.
  • Will be responsible for data collection on different matrices for over 3500 clients.
  • Will be responsible for troubleshooting all client reported cases at first.
  • Will be building apps to assist engineering and support work better at client machines and to speed up debugging of issues.
  • Will be responsible for access management and data validation for new integrations.


Work Hours -UK work hours (3.00pm-12 PM)

  • Should have knowledge of one of the object oriented programming (Java, C#,C++) and relevant IDE (visual studio/eclipse etc.).
  • Knowledge of sql (sql server and mysql), its relevant GUI softwares.
  • Should be able to run queries in different kinds of databases and be able to write complex queries involving various types of joins spanning multiple tables as well.
  • Good Knowledge of Microsoft windows desktop, windows services and processes
  • Should be able to debug and solve an issue at runtime

Good to have skills

  • Knowledge of log visualization tool like Kibana will be a plus
  • Hands on experience in extracting information from DB and other sources for analysis
  • Proficiency in MS Office/Google Sheets

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.


  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!