Senior Technical Analyst at Birdeye in Gurugram - Apply now!

EngineeringFull-Time

description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

Responsibilities

  • Will work closely with the support team/Onboarding teams for any technical assistance required for over 30 integrations that Birdeye windows team supports.
  • Will help to solve client specific/API issues which require code changes.
  • Will help in setting up complex integrations.
  • Will be responsible for data collection on different matrices for over 3500 clients.
  • Will be responsible for troubleshooting all client reported cases at first.
  • Will be building apps to assist engineering and support work better at client machines and to speed up debugging of issues.
  • Will be responsible for access management and data validation for new integrations.

requirements

Work Hours -UK work hours (3.00pm-12 PM)

  • Should have knowledge of one of the object oriented programming (Java, C#,C++) and relevant IDE (visual studio/eclipse etc.).
  • Knowledge of sql (sql server and mysql), its relevant GUI softwares.
  • Should be able to run queries in different kinds of databases and be able to write complex queries involving various types of joins spanning multiple tables as well.
  • Good Knowledge of Microsoft windows desktop, windows services and processes
  • Should be able to debug and solve an issue at runtime

Good to have skills

  • Knowledge of log visualization tool like Kibana will be a plus
  • Hands on experience in extracting information from DB and other sources for analysis
  • Proficiency in MS Office/Google Sheets

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

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