Senior Product Manager (Product-led Growth) at Birdeye in IN - Apply now!

Product ManagementFull-TimeREMOTE

description

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

What You'll Do

At Birdeye, one of our core competitive advantages is the range of comprehensive solutions we offer for businesses to ace their customer experience journey. We're building a product growth engine to put these products in the hands of as many businesses as possible. As our Product-led Growth Manager, you'll build this machine from the ground up.

We’re looking for a creative and analytical hustler, who is energized by challenges. You will own cross sell campaigns to drive sales, and will work closely with Product, Success, and Marketing teams to hit revenue goals. You will use customer data to understand, and then iterate experiences within a customers’ lifecycle to drive new product acquisition.

Responsibilities

  • Own end-to-end execution and optimization of core product-led initiatives in order to achieve revenue targets.
  • Build a scalable framework for cross sell and upsell -- collaborate cross functionally with engineering, marketing, customer success and design, to ensure smooth execution.
  • Measure effectiveness of PLG initiatives and incorporate qualitative and quantitative insights into a test and learn methodology.
  • Collaborate with Success & Onboarding teams to strategize and create customized user journeys to increase LTV -- encouraging customers to try, learn, and engage with the product based on their specific business needs.

requirements

  • 5+ years of experience in product management
  • 2+ years of relevant experience in growth (B2B SaaS preferred).
  • Excellent cross-functional collaboration skills -- ease of working with others and navigating various goals and priorities to get the job done.
  • Detail oriented and desire to solve interesting problems with intuition and data.
  • Experience with product analytics (Google Analytics, Pendo) and other A/B testing platforms.
  • A mindset centered around growth marketing and optimization with demonstrated problem-solving capabilities and intellectual curiosity.
  • High bias to speed and execution, and ready to do what it takes to help the company hit its product growth goals.
  • Pros: Experience working with product teams or UX teams to drive adoption or product usage
  • Pros: Thrives with little structure & guidance, and proven ability to drive strategy and execution in ambiguous environments.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

benefits

  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!
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