Channel Sales Enablement Program Manager at Birdeye - Apply now!

SalesFull-timeREMOTE

description

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

What You'll Do

Reporting to the Director of Sales Enablement, the Channel Sales Enablement Program Manager will be responsible for assisting in the creation and delivery of sales training programs, from onboarding, through ongoing skills development, product training, coaching and certification.The ideal candidate will have direct experience working in sales enablement and/or SaaS sales, have a deep understanding of how adults learn and what sellers need to succeed. This person will be focused on understanding current trends on across the sales team, and responsible for delivering training programs and 1:1 coaching to influence seller behavior and drive key performance indicators. This person will be asked to help manage the content management and learning management systems, as well as collaborate with team members and Subject Matter Experts (SME’s) across the business. This person is able to effectively present relevant sales trainings both in on-demand and in-person situations. We’re looking for a team-player to further Birdeye’s sales enablement team goals.

Responsibilities

  • Conduct qualitative and quantitative analysis to design a tailored enablement plan for your segment
  • Track and measure the results of enablement programs, and regularly report results to key business stakeholders
  • Be a subject matter expert in our sales/delivery process and methodology
  • Implement programs designed to drive pipeline & collaboration across the sales organization
  • Manage effective sales communication channels
  • Identify best practices and distribute learnings globally
  • Conduct product and messaging certifications
  • Onboard new AEs in segment
  • Support ongoing operating rhythms and business reviews for regional teams
  • Effectively design content and tools to increase our sellers’ level of knowledge and. confidence in serving our customers and the business
  • Assist in the day-to-day administration of the LMS
  • Collaborate with the Sales Enablement Team to improve our onboarding, bootcamp and ongoing skills development and product training
  • Provide feedback on content and make suggestions for improvement based on learning principles, adoption, and engagement
  • Coordinate with Product Marketing and other areas of the business to maintain sales. playbooks and other content

requirements

  • 3-5 years experience sales enablement, direct sales, or sales-supporting role in a SaaS company change to. 3-5 years experience sales enablement, Channel sales, or Channel sales-supporting role in a SaaS company
  • Experience with designing competency bases skills development programs and certifications
  • Experience in using a LMS, DAM, and call coaching technology
  • Executive presence – confidence and ability to form strong relationships with stakeholders
  • Understanding of sales coaching principles
  • Strong presentation and communication skills; must have experience collaborating with sales managers and direct sales teams
  • Self-motivated team player able to prioritize and manage projects in a fast-paced environment
  • Strong organizational skills; ability to manage multiple cross-functional projects simultaneously
  • Proactive problem-solver who anticipates and addresses problems before they arise and works cross-departmentally to deliver holistic enablement content.
  • Self-learner who can learn to use new technologies with minimal guidance as the role’s tech-stack shifts to meet evolving needs

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

benefits

  • Employer-paid benefits with multiple health plan options (HSA, PPO)
  • Unlimited PTO
  • 401(k) with company match
  • Flexible work from home options available
  • Maternity & Paternity Leave
  • Employee Resource Groups - network with like-minded "Birds"
  • Abundant opportunities that come with a dynamic and fast-growing organization!

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