Sales Enablement Manager - Instructional Design at Birdeye in US - Apply now!



Why Birdeye?

15 years ago brands controlled customer experiences. But in 2021, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

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What You'll Do:

Reporting to the VP of Sales Enablement, the Sales Enablement Manager – Instructional Design will be responsible for leading the creation of world-class hybrid learning programs that align learning and performance strategies. The ideal candidate will have direct experience working in sales enablement and/or SaaS sales, as well as have a deep understanding of adult learning methodologies and direct experience with e-learning authoring and development tools. We are looking for an excellent presenter capable of developing and delivering engaging and memorable in-person and on-demand training. In this role, you will work directly with peers on the enablement team, sales leaders, and subject matter experts (SMEs) to strategize the design and management of on-demand learning solutions for sales and channel organizations. You’ll be responsible for helping design and automate role-based e-learning courses and curriculum; developing the tools, templates, and training materials that help our Enablement team create better quality self-paced learning experiences for all employees; and bringing your expertise to a team of passionate enablers and sales professionals to build a comprehensive learning catalog to up-skill sales teams globally.


  • Conduct needs assessment and review instructional design standards
  • Develop standards for the development and deployment of online courses and curriculum for a variety of Sales roles
  • Design and develop written, video, and interactive content for self-service and instructor-led, tailored delivery for onboarding, learning paths and certifications by role
  • Design instruction that reflects an understanding of the diversity of learners and groups of learners
  • Deeply empathize with the challenges sellers face and to turn those challenges into opportunities to create a delightful learning experience
  • Select and use a variety of techniques to define and sequence the instructional content and strategies
  • Evaluate and assess instruction and its impact on learners and the business and provide recommendations


  • 2-4 years experience in sales enablement, direct sales, or sales-supporting role in a SaaS company
  • 2-4 years of Instructional Design and Project Management experience across a variety of delivery channels (blended, F2F, eLearning, mobile, etc.)
  • Experience translating complex concepts into an easy to understand and digestible format
  • Executive presence – confidence and ability to form strong relationships with stakeholders
  • You're comfortable with instructional design methodologies and familiar with common tools for design, authoring, video creation, and training delivery
  • You know which protocols to use to ensure that people learn effectively
  • You know exactly how to make a learning experience clear and concise
  • You're naturally curious, love learning new things, and are dedicated in sharing knowledge with others
  • You possess a strong sense of urgency in driving projects to completion
  • You know when something is over your head and aren't afraid to ask for help
  • Strong organizational skills; ability to manage multiple cross-functional projects simultaneously
  • Pro-active problem-solver who anticipates and addresses problems before they arise and works cross-departmentally to deliver holistic enablement solutions
  • Certification/Degrees in Instructional Design, Education, Multi-media Production (or verifiable equivalent experience

Why You'll Join Us:

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.


  • Employer-paid benefits with multiple health plan options (HSA, PPO)
  • Unlimited PTO
  • 401(k) with company match
  • Flexible work from home options available
  • Maternity & Paternity Leave
  • Employee Resource Groups - network with like-minded "Birds"
  • Abundant opportunities that come with a dynamic and fast-growing organization!