Site Reliability Engineering at Birdeye in Gurugram - Apply now!

EngineeringFull-Time

description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

Responsibilities

  • Monitor site reliability and performance using existing monitoring systems. Improving monitoring for better efficiency.
  • Fix/troubleshoot site down issues
  • Participate in 24x7 rotation and actively work on daily operation tasks.
  • Scale infrastructure to meet demand
  • Continuously improve the quality of our infrastructure
  • Document system design and procedures for the production incidents
  • Working with DevOps in improving automation tools/Terraform state / Ansible playbooks
  • You will be responsible for the application and all aspects of it in production including the user experience
  • Work reciprocally with developers in supporting new features, services, releases, and become an authority in our services
  • Exposure to work with a global teach team on a high available multi-cloud SaaS application on cloud.
  • Exposure to containerization / container orchestration tool.

requirements

These positions will require working in shifts to cater US timings. Shifts may rotate weekly or fortnightly as per need or team dynamics. A likely good match would be who is already working shifts.

  • Bachelor’s degree in Computer Science or equivalent
  • Experience in public cloud like AWS / Google cloud / Azure
  • Experience with monitoring systems like Nagios, Zabbix , Prometheus & AWS cloud watch
  • Experience with log sniffer tools like ELK/Graylog
  • Similar past industry experience with 24x7 monitoring production environment with linux majorly.

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

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