Site Reliability Engineering at Birdeye in Gurugram - Apply now!



Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

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  • Monitor site reliability and performance using existing monitoring systems. Improving monitoring for better efficiency.
  • Fix/troubleshoot site down issues
  • Participate in 24x7 rotation and actively work on daily operation tasks.
  • Scale infrastructure to meet demand
  • Continuously improve the quality of our infrastructure
  • Document system design and procedures for the production incidents
  • Working with DevOps in improving automation tools/Terraform state / Ansible playbooks
  • You will be responsible for the application and all aspects of it in production including the user experience
  • Work reciprocally with developers in supporting new features, services, releases, and become an authority in our services
  • Exposure to work with a global teach team on a high available multi-cloud SaaS application on cloud.
  • Exposure to containerization / container orchestration tool.


These positions will require working in shifts to cater US timings. Shifts may rotate weekly or fortnightly as per need or team dynamics. A likely good match would be who is already working shifts.

  • Bachelor’s degree in Computer Science or equivalent
  • Experience in public cloud like AWS / Google cloud / Azure
  • Experience with monitoring systems like Nagios, Zabbix , Prometheus & AWS cloud watch
  • Experience with log sniffer tools like ELK/Graylog
  • Similar past industry experience with 24x7 monitoring production environment with linux majorly.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.