Lead Designer at Birdeye - Apply now!

DesignFull-timeREMOTE

description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You’ll Do

Join a forward-thinking creative team tuned-in to current and future design trends and techniques. You’ll report directly to the Creative Director, Brand, and be a key team member involved in the ideation and execution of everything we do as a design team.

Whether it’s supporting our Content Team with blog images, infographics, and interactive content, working with Marketing to create landing pages, ads, and experiences for social media, or mentoring our junior designers, you’ll bring your insights and skill to bear on it all.

Come join our exciting team as we redefine Customer Experience Management. Rapid iteration, collaboration, and passion is what drives innovation within Birdeye.

Responsibilities

  • Create innovative and compelling design across all of Birdeye's marketing and communications channels (birdeye.com, social, direct, OOH, as well as internal creative services)
  • Collaborate with an experienced cross-disciplinary team to conceive and create design work that follows brand guidelines and engages our audience
  • Bring ideas to life and help us innovate by presenting compelling design solutions with crystal clear writing and verbal communication
  • Synthesize business, technology, and user needs and envision smart, holistic design solutions
  • Communicate the value of the Birdeye brand and help maintain it's consistent presentation
  • Translate complex information into simple and effective digital presentations
  • Work closely with Junior staff via collaboration, critique and mentoring

requirements

  • Strong experience with Figma, Sketch, Zeplin, and Adobe CS is preferred
  • Ability to mentor and provide actionable feedback to junior staff
  • Design degree or significant work experience as a lead designer
  • Body of work demonstrating strong design process, user interaction, and visual design skills.
  • Impeccable attention to detail
  • A great attitude and desire to work in a highly collaborative team environment

Why You'll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

benefits

  • 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
  • Flexible PTO
  • 401(k) with company match
  • Flexible work from home options available
  • Maternity & Paternity Leave
  • Employee Resource Groups - network with like-minded "Birds"
  • Abundant opportunities that come with a dynamic and fast-growing organization!


Apply