Customer Success Manager, Upsells at Birdeye in Gurugram - Apply now!

Customer SuccessFull-time

description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

What You'll Do

Birdeye is searching for a top-notch Customer Success Manager, Upsells in a fast-paced startup environment.

Work Timings - US Central Business hours [6.30 PM to 3.30 AM- IST]

Responsibilities

  • You will responsible for upselling , account management, product adoption, account growth and account success.
  • Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption.
  • Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to better use the product.
  • Work to identify and/or develop upsell opportunities
  • Help customers implement integrations with the Birdeye platform.
  • 2-5 years of experience in sales, preferably SAAS Companies and US market
  • Experience of conducting online demonstrations, along with using Google to research leads and prospects to build pipeline
  • In-depth understanding of the sales process for software products.

requirements

  • Excellent communication, interpersonal and team management skills
  • Strong analytical and organizational skills
  • Driven and ambitious individual with a strong desire to succeed
  • Bachelor's Degree is a must

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our prayers sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

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