Lead, Inside Sales at Birdeye in Gurugram - Apply now!

Customer SuccessFull-time

description

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

What You'll Do

Birdeye is searching for a top-notch Lead, Inside Sales in a fast-paced startup environment. We are looking for someone with Inside Sales experience of 5-8 years of experience.

Work Timings - US Central Business hours [6.30 PM to 3.30 AM- IST]

Responsibilities

  • Manage and oversee the work of inside sales representatives team
  • Coach, train, evaluate and monitor sales representatives performance
  • Set and track sales targets and KPIs
  • Coordinate sales projects to meet deadlines
  • Execute sales analysis, prepare sales reports and suggest improvements
  • Prepare monthly, quarterly and annual sales forecasts
  • Use customer feedback to generate ideas about new features or products
  • Research and discover methods to increase customer engagement
  • Ensure sales, finance and legal policies and procedures are met
  • Build an open-communication culture inside your team

requirements

  • 5+ years of previous working experience as an Inside Sales with at least 2 years experience in leading a sales team
  • In-depth understanding of the sales process
  • Excellent communication, interpersonal and team management skills
  • Strong leadership skills with the ability to coach and motivate a team
  • Strong analytical and organizational skills
  • Driven and ambitious individual with a strong desire to succeed

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

benefits

  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!
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