Senior Product Marketing Manager at Birdeye - Apply now!



Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

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What You'll Do

You will be responsible for positioning and messaging of key products in our product portfolio. You will apply the messaging to key assets that educate prospects and enable sales, helping create awareness around a new category and shorten the sales cycle.

You will work with customers, sales, product management, and marketing teams spread across India and North American time zones. You need to be equipped with deep market research skills, customer interviewing experience, gathering customer insights and pain points, gathering competitive intelligence, hands-on and deep product knowledge. You have the ability to create compelling presentations, produce engaging and flawless copy for promoting the value prop, benefits and key capabilities of the Experience Marketing platform.


  • Study the market and company products and come up with product positioning and messaging
  • Understand and follow trends in the marketing technology market
  • Translate features into benefits for the end user
  • Craft compelling messages across marketing channels bet it webpages, emails, landing pages...
  • Keep track of competitive features and differentiators and publish periodic competitive news alerts centered around product features
  • Collaborate closely with product management, sales, marketing, design, and engineering to identify and execute high-impact revenue initiatives
  • Collaborate with subject matter experts to create accurate and engaging content


  • 3-5 years of experience in product marketing
  • Background in a writing background is a plus
  • Experience in B2B enterprise SaaS
  • Excellent communication skills with ability to write flawless copy
  • Keen eye for detail
  • Ability to learn new tech products quickly and a curiosity to dive deep into it
  • Marketing or Communications degree
  • Quickly understand the customer value proposition on seeing product designs and demos
  • Ability to work effectively within a team in a fast-paced, growth environment
  • Experience in communicating directly with C-Staff with thorough business plans and strategies
  • Familiarity with various marketing tools, Google Analytics, Excel and understanding of SEO will be an asset
  • You have unrelenting curiosity and have more questions than answers

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.


  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!