Customer Success Trainer at Birdeye in Gurugram - Apply now!

Customer SuccessFull-time

description

Birdeye is looking for a world-class member to join our Customer Success Enablement Team. The CS Trainer & eLearning Developer's primary focus will be to take over training aspects across of all CS Enablement. This will include new hires from Customer Success, Technical Support, and on-going trainings to uplevel the current team of world-class Customer Success Birds. You will also help to develop our training plans and create learning materials, like surveys, decks, elearning lessons and videos.

If you love sharing your knowledge and helping others to improve and expand their knowledge, we want to hear from you.

Work Timings - 6:30 PM to 3:30 AM IST (US work timings)

Responsibilities

-Work with Customer Success and Product teams to analyze and prioritize product training video requirements.

-Design the ideal learning path by micro-video topics, with the end result and customer experience in mind.

-Develop a library of tutorial videos that cover the end-to-end customer experience (account set up, deploy, optimize, grow).

-Evaluate the quality of learning, optimizing and maintaining content with the LMS and/or video sharing site(s).

-Secondarily, conduct individual training sessions to internal audiences.

-Support and mentor new employees as it relates to product training.

Why You’ll Join Us:

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

requirements

  • 3-5 years of related experience in curriculum assessment, internal and external training, and eLearning development.
  • Good understanding of various teaching methodologies and tools.
  • Embodies strong organizational skills, detail-oriented, and able to anticipate the needs of both Customers and Customer Success.
  • Team focused, results and data-driven.
  • Strong acumen and experience working with Product, Engineering, Support, and Customer Success teams.
  • Strong communication and interpersonal skills.
  • Demonstrated experience, knowledge, and expertise training SaaS/Enterprise Software.
  • Extreme curiosity, critical-thinker, and problem-solver.
  • Proficient in MS Office especially PowerPoint, video editing, and e-learning software.
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