BirdEye is searching for a top-notch Manager of Customer Success to lead a team of CSM's operating in a fast-paced startup environment. This role will be focused on leading the onboarding function for SMB which represents the largest business segment within BirdEye. This role will report into the Director of Customer Success.
We take customer happiness very seriously and its core to our DNA. You must also be a results driven, confident and dynamic leader that can quickly make key decisions to adjust the organization as business needs dictate. Ability to effectively communicate across the organization while inspiring and motivating the team to perform at a high level.
Our team has customer happiness as the driving factor for all we do. To be considered for the role you must believe in these core CS values:
Ensure Customer Happiness – Obsessive and unwavering commitment to making customers successful.
Results, not excuses – Relentless focus on delivering results through innovation and a bias for action and a no-excuses mentality.
Strive For Excellence – Commit to operating collaboratively in an environment driven by professionalism, integrity, passion, and accountability.
Experience – 10 YearsShift Timings - 6:30pm to 3:30am (IST)
PREFERRED SKILLS & EXPERIENCE:
15 years ago brands controlled customer experiences. But in 2021, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.
Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.
To learn more, please visit: https://birdeye.com