Desktop Support Engineer

Dallas, US


We are hiring an experienced Desktop Support Engineer to help us continue to grow by ensuring that our team is equipped with the necessary workstations and tools to succeed! You will be a vital member of our office by troubleshooting technology issues, installing and maintaining equipment and software, and working cross-functionally to support day-to-day operations.



  • Thorough understanding of WAN/LAN troubleshooting and support using Cisco, Ubiquity and Ruckus wireless technologies
  • Work with various technologies including desktops, servers, printers, network peripherals, and network infrastructure
  • Assist with preparing new PCs (Windows and Mac) and network infrastructure components
  • Advanced Mac desktop support skills including Mac iOS setup and configuration
  • Knowledge on user life cycle management and experience in supporting OKTA , Centrify etc. tools
  • Knowledge of Microsoft Windows desktop, administration and maintenance including Windows setup and configuration
  • Has worked with helpdesk systems and IT Assets management software
  • Knowledge of CAT5e / 6 Ethernet cabling requirements
  • Knowledge of AV equipment
  • Working knowledge of routers, switches, and firewalls
  • Firm understanding of TCP/IP routing, sub-netting, and networking
  • Ensures overall compliance effort for the IT group
  • Maintains and executes on backup, replication, and disaster recovery strategy
  • Flexibility with occasionally scheduled projects during after hours and/or weekends
  • Travel to troubleshoot and maintain networks and relationships
  • Responsible for ensuring 24/7/365 availability of all business-critical technology assets


  • Minimum of 4 years of IT experience
  • Expert with Apple operating systems + products
  • Degree in computer science, information engineering or adequate relevant experience
  • Possession of a Network Administration Certificate is required such as (MTCNA, CCNA, Network+, CCNP is a plus)
  • Familiarity with the following: Cisco products, Ubiquity and Ruckus Wireless products, Network Monitoring Tools, Active Directory, DNS, Telnet, DHCP, TACACS+ & RADIUS, Synology NAS Storage environment
  • Extensive knowledge of current IT technologies and various hardware platforms in variety of environments
  • Exceptional managerial skills, ability to plan and control multiple projects simultaneously, with various degrees of complexity and size
  • Strong hardware installation and troubleshooting skills
  • Strong documentation skills
  • Strong personal and interpersonal communication skills
  • Strong organizational skills



  • A competitive salary
  • A rich benefits package including medical, dental, and vision
  • 401(k) plan
  • Stocked kitchen complete with coffee, snacks, and Friday lunch catered
  • Flexible work hours
  • All of the opportunities inherent in a fast-growing organization!


BirdEye is the leading customer experience and business reputation platform, reimagining the way reviews are used to better understand customers, improve operations, and increase revenues. More than 50,000 businesses across all industries trust BirdEye to accelerate their growth through improved customer experience and review management. BirdEye’s all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, ticketing for customer support, listings, webchat, customer surveys, actionable insights, and competitive benchmarking. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.

Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

To learn more, please visit: https://birdeye.com

Some noteworthy mentions:

Check out some of our recent G2Crowd awards!

  • Best Software Company in 2019: #60
  • Leader in Online Reputation Management: #1
  • Best Small Business Software in 2019: #25
  • Best Product for Marketers in 2019: #16
  • Leader in Enterprise Feedback Management (Spring 2019)
  • Leader in Live Chat (Spring 2019)
  • High Performer Award in Surveys (Spring 2019)

Our Values:

As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so we’re bold, scrappy, and love a good challenge. We’re obsessed with our customers. We put their happiness at the center of every decision, and we view our customers’ weaknesses and successes as our own.

Working at BirdEye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.