VP of Commercial Sales at Birdeye in Dallas - Apply now!



Why Birdeye?

There’s been a fundamental shift in how we buy and sell. Once, business began with an introduction and ended in a transaction. Then came subscriptions and recurring relationships. Now we live in an Experience Economy, where customers are everything.

The world of Customer Experience (CX) is exploding and Birdeye is democratizing access to it. We bring omnichannel CX to businesses from main street to the Fortune 500. We’re on a mission to empower businesses to meet, convert, and thrive with their customers.

We do it for the customers who need the best, the business innovators bringing it to them, and the global team here building it all. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.

Founded in 2012, Birdeye is headquartered in Silicon Valley. In 2019, Birdeye was ranked #1 in Online Reputation Management and #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

To learn more, please visit: https://birdeye.com

What You’ll Do:

Birdeye, a next-generation customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers, is looking for a high-octane, seasoned leader with a competitive drive to build, manage and operate a best in class go to market sales team.

As a VP of Commercial Sales, you will lead the team, define our growth strategy and deliver outsized results. This leader is a key member of the sales executive team and reports to our SVP of Sales. You will play an integral role in the company’s high growth and the success of the sales organization.


  • Ongoing hiring, mentoring and development of the sales team which includes recruiting, hiring and training new members, coaching reps on strategy and technique for cold calling clients and following up on sales leads, and having consistent 1/1’s with team members
  • Define GTM strategy/playbooks to acquire new logos and expand our business across divisions/functions
  • Work closely with Sales Managers on outbound efforts and pipeline management
  • Accurately plan for and forecast sophisticated, long-term sales cycles which include net new and expansion opportunities
  • Lead the team through annual planning, modeling headcount, setting targets and monitoring performance
  • Refine and evolve a scalable, measurable and predictable process for running and growing the team
  • Provide weekly reporting on volume statistics, lead pipeline, conversion to qualified prospects, sales opportunities generated and campaign effectiveness to our Executive Leadership team
  • Partner with marketing, SDR’s, pre-sales sales ops, and customer success teams to align go-to-market message and execution


  • 10+ years of proven results, with 8 of those years managing national SaaS sales teams.
  • Experience in being a 2nd level leader required
  • History of managing teams selling to mid sized accounts & closing $80k - $200k ACVs
  • Experience defining a sales strategy and motivating teams to execute upon that strategy
  • Possess a high energy, strong desire to achieve top results with a positive “can-do" attitude over the phone and in-person
  • Operational rigor - hold your team accountable for operational excellence in CRM hygiene, forecasting and tracking to KPIs
  • Ability to navigate SFDC reporting, dashboards, and sales acceleration tools (SalesLoft, Navigator, Alyce, Chorus, etc)
  • A builder mentality; easily able to handle a fast paced, hyper-growth culture while keeping steady hand to drive team’s success
  • Talent magnet - demonstrated history of hiring top talent and working with them at successive companies
  • Can be based in Dallas or remote

Why You’ll Join Us:

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.


  • Employer-paid benefits with multiple health plan options (HSA, PPO)
  • Unlimited PTO
  • 401(k) with company match
  • Flexible work from home options available
  • Maternity & Paternity Leave
  • Employee Resource Groups - network with like-minded "Birds"
  • Abundant opportunities that come with a dynamic and fast-growing organization