Senior Product Manager at Birdeye in IN - Apply now!

Product ManagementFull-TimeREMOTE

description

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

What You'll Do

At Birdeye, one of our core competitive advantages is the range of comprehensive solutions we offer for businesses to ace their customer experience journey. As a product manager, you will be responsible for scaling the product to serve the growing needs of our businesses. You will work on improving customer engagement across mobile and desktop by driving product initiatives from inception through execution. In this role you will collaborate closely with your product designer, engineers, analyst, product marketer, and other cross-functional team members within the organization to ensure that our products amaze and delight our businesses.

Responsibilities

  • Help shape and drive the strategy for your product area
  • Develop customer empathy to better plan and build products to meet their needs.
  • Lead the planning, scoping, and prioritization of projects to achieve short and long term goals. You will be responsible for outlining entire roadmaps and project requirements, goals, and constraints
  • Collaborate cross-functionally with: Engineering, Design, Data Science, Marketing, Finance, Legal, Compliance, and Risk
  • Represent the team in communication with cross functional teams

requirements

  • Experience: 5-10 years of product management responsibilities, preferably in SaaS
  • Analytics: Leverage data to make informed decisions that can be clearly articulated
  • Leadership: You will be the point person for an entire product area. You will be responsible for continually evolving and representing your defined strategies and initiatives
  • Efficiency: Excellent organization and prioritization skills
  • Collaboration: Track record of delivering results with cross-functional teams
  • Entrepreneurial Mindset: You're a self-starter and get things across the finish line
  • Hustle: You thrive in a fast-paced and dynamic environment. Bonus points if you’ve worked at a rapidly growing startup
  • Excitement: You’re passionate about Birdeye’s mission and new technology

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

benefits

  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!
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