Creative Director

Palo Alto, USMarketingFull-time



Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon, and Yahoo. In 2019, BirdEye was ranked #1 in Online Reputation Management and #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

BirdEye is the leading customer experience management and business reputation platform, reimagining the way reviews are used to better understand customers, improve operations and increase revenue. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.

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As our hands-on Creative Director you will develop performance-oriented digital creatives and will be responsible for the visual style and performance of the BirdEye brand and creative including our website. You will lead, grow and mentor an in-house team of designers and other internal/external creative resources to bring our creative strategy to life.

You should have an inspiring portfolio, great design sense, a love for complex problems and the ability to clearly articulate how a next generation, end-to-end customer experience automation product should work. We strive to create products that people love to use to make businesses better.


  • Translate abstract ideas and requirements into tangible and beautiful design deliverables
  • Help to invent a modern and elegant visual language for the BirdEye brand
  • Advocate for changes, refinements, and ongoing improvements
  • Collaborate closely with cross-disciplinary teams from marketing, sales and engineering
  • Proactively manage multiple projects, from start to finish, to meet priorities and requirements in an agile environment
  • Effectively communicate and collaborate with engineers, PMs, designers, researchers, and writers to conceptualize, prototype, test, iterate, and build end-to-end experiences
  • Inform, influence, support, and execute our brand vision
  • Evangelize the brand both internally in the organization and externally with customers
  • Manage and scale the creative team, recruiting additional A+ players


  • 7 years work experience as a designer working on highly recognized brands and website
  • BFA, BA, or BS degree in design, advertising, or a related discipline
  • Portfolio demonstrates rock-solid skills in creative design
  • Must have a modern design aesthetic and pay attention to every detail and every pixel.
  • Complete mastery of design tools such as Sketch
  • Strong leadership when collaborating with design, engineering, product, and marketing



As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so we’re bold, scrappy, and love a good challenge. We’re obsessed with our customers. We put their happiness at the center of every decision, and we view our customers’ weaknesses and successes as our own.

Working at BirdEye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.


  • A competitive salary
  • A rich benefits package including medical, dental, and vision
  • 401(k) plan
  • Stocked kitchen complete with coffee, snacks, and catered lunch every Friday
  • Monthly team building activities
  • Abundant opportunities that come with a dynamic and fast-growing organization!