Senior Product Designer at Birdeye - Apply now!

DesignFull-timeREMOTE

description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at Birdeye.com.

What You’ll Do

You will join a forward-thinking creative team who understands the pulse of current design trends. You will act as the user's advocate when developing creative solutions to complex workflows. "Design" and "Customer delight" is embedded in every step of our product cycle. Birdeye has a design first approach that brings consumer grade design and web scale engineering together to create amazing user experiences.

Come join our exciting team as we redefine Customer Experience Management. Rapid iteration, collaboration, and passion is how we drive innovation within Birdeye.

Responsibilities

  • Create innovative and compelling experiences across all of Birdeye's digital properties (Birdeye.com and additional portfolio of online products)
  • Engage with an experienced cross-disciplinary team to conceive and support design work for innovative software products
  • Conduct usability studies of current client applications plus report results to product teams
  • Develop innovative and easy to utilize design solutions addressing complex marketing, business and user needs
  • Help conceptualize as well as translate feature requirements in interaction and visual designs throughout various platforms
  • Synthesize business, technology, and user needs and envision smart, holistic design solutions
  • Effectively communicate the value of the Birdeye brand
  • Translate complex information into simple and effective digital presentation

requirements


  • Design BA/BS degree or significant work experience as a designer
  • Body of design work demonstrating strong design process, and interaction and visual design skills
  • Experience with design tools like Sketch, Zeplin, Adobe CS, etc.
  • Strong grasp of modern design patterns and trends
  • Impeccable attention to detail
  • A great attitude and desire to work in a team environment

benefits


  • 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
  • Flexible PTO
  • 401(k) with company match
  • Flexible work from home options available
  • Maternity & Paternity Leave
  • Employee Resource Groups - network with like-minded "Birds"
  • Abundant opportunities that come with a dynamic and fast-growing organization!


Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

Apply