Lead Engineering Services at Birdeye in Gurugram - Apply now!

EngineeringFull-time

description

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com

What You'll Do

Birdeye is looking for a passionate individual to join our fast-paced engineering team as a Lead Engineering Services.

Responsibilities

  • Manage and monitor all installed systems and infrastructure
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Provide 1st level support
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Participate in the design of information and operational support systems
  • Investigates problem areas.
  • Follows the software development lifecycle.
  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Prepares and installs solutions by determining and designing system specifications, standards, and programmin
  • Provides information by collecting, analyzing, and summarizing development and service issues.

requirements

Total Experience: 5 Years

Work Hours -US Central Business hours [6.30 PM to 3.30 AM- IST]

  • Bachelor’s and/or Master’s degree in Computer Science, Computer Engineering or related technical discipline
  • 5+ years of professional software support experience
  • Proficiency in Java or C++, and object-oriented design skills
  • Experienced in leading a team of 3-4 members
  • Application architecture and design patterns
  • Solid Cloud experience, preferably in AWS
  • Experience with monitoring systems
  • Experience with automation software (e.g., Puppet, cfengine, Chef)
  • Solid scripting skills (e.g., shell scripts, Perl, Ruby, Python)
  • "Experience serving as technical lead throughout the full software development lifecycle,
  • from conception, architecture definition, detailed design, scoping, planning, implementation, testing to documentation,
  • delivery and maintenance is preferred"
  • "Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards,
  • code reviews, source control management, build processes, testing, and operations"

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

benefits

  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!
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