Director, Product Design

Gurugram, INDesignFull-time

description

Why Design at BirdEye?

Tens of thousands of businesses use Birdeye every day to grow by creating customer happiness. As a Birdeye employee, you'll be challenged to take on work that upholds this mission and push BirdEye forward. You'll grow as a person and leader, all the while helping businesses make themselves better and make their customers happier.

Design at BirdEye had a "seat at the table" from Day One. You will work in an organization that is Design centric and values Design as a business change agent, not merely an execution function. It is a great challenge and a great responsibility for every one of our designers.

We're on the lookout for a Director, Product Design to join the small but mighty (smighty?) BirdEye Design team. Help us tell our story, build our product, and make some of our business experiences sing. While you're at it, make one big POW! of an impact at a company that's here to help you find inspiration and create a life you love.

What You'll Do:

If you love great Product Design, this is your dream role.

As our hands-on Director, Product Design, you have a keen eye for elegant, modern design and UI patterns. You think holistically and craft the "why" of all that we ship – advocating for your design solutions by putting them in the context of business and customer goals.

You are a user-focused, data-driven Product Design leader who has successfully designed and delivered high impact products at scale. You are a sought-after advocate for design excellence. You lead with strong, hands-on, Design, and technical expertise and are skilled at developing and socializing innovative vision throughout organizations.

You will lead, grow, and mentor an in-house team of designers and other internal/external creative resources to bring our product strategy to life.

You should have an inspiring portfolio, a love for complex problems, and the ability to articulate how a next-generation, end-to-end customer experience automation product should work.

You should be able to make everything you design beautifully simple: The products we make and the industry we serve are technical and complicated, so our work must be simple and clear.


Why You'll Join Us:

As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so we're bold, scrappy, and love a good challenge.

We're obsessed with our customers. We put their happiness at the center of every decision, and we view our customers' weaknesses and successes as our own.

Working at BirdEye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to see different points of view and expect everyone to represent their authentic self at all times.

requirements

  • 7+ years of work experience as a designer working on highly recognized brands and digital products
  • Portfolio demonstrates rock-solid skills in Product Design
  • 5+ years of experience working on digital products across a variety of mediums.
  • 3+ years of experience leading creative, multi-disciplinary teams
  • Proficiency in using modern design tools to solve complex problems and communicate in visually stunning detail.
  • Strong leadership when collaborating with Design, Engineering, Product, and Marketing
  • BFA, BA, or BS degree in Design, Advertising, or a related discipline - or equivalent work experience


Responsibilities

  • Translate abstract ideas and requirements into tangible and beautiful design deliverables
  • Help to invent a modern and elegant visual language for the BirdEye brand
  • Leading brainstorming sessions and design reviews and quick, iterative user research for ideation and concept refinement.
  • Create and rapidly iterate on ideas to develop them via storyboards, user-flows, mock-ups, prototypes, or other novel methods.
  • Proactively manage multiple projects, from start to finish, to meet priorities and requirements in an agile environment
  • Effectively communicate and collaborate with engineers, marketers, designers, researchers, and writers to conceptualize, prototype, test, iterate and build end-to-end experiences
  • Going deep on consumer insights, product analytics, and competitive intelligence to identify unseen opportunities and drive product & experience innovation.
  • Manage and scale the Product Design team, recruiting additional A+ players

benefits

  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of start-up and enterprise experience.
  • We offer a competitive salary, healthcare benefits, catered meals, along with all the opportunities inherent in a fast-growing organization!

Our Company:

BirdEye is a SaaS platform that reimagines the way customer feedback is used to acquire and retain connected customers by closing the loop between reputation marketing and customer experience. BirdEye enables businesses to get new reviews and captures existing customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time. BirdEye converts all feedback into actionable insights so businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors.

The BirdEye platform is trusted by 50,000+ businesses and prominent F1000 enterprises. BirdEye was founded in 2012 by Google, Yahoo, Amazon alumni and backed by Silicon Valley who’s who including Trinity Ventures, Salesforce founder Marc Benioff and Yahoo co-founder Jerry Yang. Learn more at BirdEye.com.

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