Revenue Operations Analyst at Birdeye in Gurugram - Apply now!

SalesFull-time

description

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.


What You'll Do

Birdeye is looking for an Analyst / Sr. Analyst, focused on Sales Operations, to join the Revenue Operations team and play a key role in helping the company strategy with metrics, infrastructure, business processes, and best practices. The candidate will be focused primarily on Sales Operations, with responsibilities for cross-functional collaboration to facilitate data excellence, drive sales insights and reporting, help manage the sales tech stack, and act as an integral member of the global Revenue Operations unit to execute various initiatives. The position is currently remote but will be based in our Gurugram office when it reopens, although hybrid models can be considered.

Responsibilities

  • Perform data analysis and produce insights to help with sales territory and account allocation
  • Help drive sales forecasting by identifying the right metrics and tracking them with a high degree of accuracy
  • Examine sales pipeline data, analyze patterns, trends, and gaps and provide data-driven insights to the leadership.
  • Track bookings and help manage the sales compensation process for individual reps and teams by collaborating with sales ops and finance
  • Prepare and maintain sales operations reporting and dashboards (monthly reporting packages, KPIs, etc.) and help with QBRs/monthly reviews
  • Be able to understand different metrics (sales, marketing, customer, etc.) and follow analytical best practices to deliver accurate, timely, and unbiased views of performance
  • Collaborate with cross-functional teams; understand the sales motion and processes, adopt best practices, and help streamline wherever possible
  • Partner with functional teams in responding to questions on data and salesforce reporting, key business metrics, preparing ad-hoc analyses, pulling supporting data, etc.
  • Support the sales process and research customer account data to provide important intelligence
  • Drive process simplification, automation, and enhancements to bring scale to the process
  • Work on automating reports and dashboard development in Salesforce.com (SFDC) to optimize the existing processes

requirements

  • 3-7 years of experience in Sales Operations, Revenue Operations, or Business Operations preferably with SaaS / Technology firms
  • Experience working with Salesforce Lightning as an admin or heavy usage capacity. Salesforce certification is desired but not mandatory.
  • Bachelor’s degree
  • High proficiency in MS Excel and Google Sheets
  • Ability to glean insights from data and present them in MS PPT and Google slides
  • Excellent communication skills (written and verbal) and the ability to work with distributed teams
  • Strong business acumen and understanding of sales and marketing processes and structure
  • Strong analytical mindset with an attention to detail and the ability to identify and quickly resolve data issues/needs
  • Positive attitude and success in cross-functional collaboration to solve problems or implement new processes
  • Flexibility and adaptability to shifting priorities and manage multiple initiatives at once

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

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