Revenue Operations Analyst at Birdeye in Gurugram - Apply now!

SalesFull-time

description

Why Birdeye?

15 years ago brands controlled customer experiences. But in 2022, it’s customer experiences that control brands. Customers now choose businesses based on shared experiences, not ads. So marketers now have to create and promote great experiences, and they need a platform that can do this at scale.

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 80,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

To learn more, please visit: https://birdeye.com


What You'll Do

Birdeye is looking for an Analyst / Sr. Analyst, focused on Sales Operations, to join the Revenue Operations team and play a key role in helping the company strategy with metrics, infrastructure, business processes, and best practices. The candidate will be focused primarily on Sales Operations, with responsibilities for cross-functional collaboration to facilitate data excellence, drive sales insights and reporting, help manage the sales tech stack, and act as an integral member of the global Revenue Operations unit to execute various initiatives. The position is currently remote but will be based in our Gurugram office when it reopens, although hybrid models can be considered.

Responsibilities

  • Perform data analysis and produce insights to help with sales territory and account allocation
  • Help drive sales forecasting by identifying the right metrics and tracking them with a high degree of accuracy
  • Examine sales pipeline data, analyze patterns, trends, and gaps and provide data-driven insights to the leadership.
  • Track bookings and help manage the sales compensation process for individual reps and teams by collaborating with sales ops and finance
  • Prepare and maintain sales operations reporting and dashboards (monthly reporting packages, KPIs, etc.) and help with QBRs/monthly reviews
  • Be able to understand different metrics (sales, marketing, customer, etc.) and follow analytical best practices to deliver accurate, timely, and unbiased views of performance
  • Collaborate with cross-functional teams; understand the sales motion and processes, adopt best practices, and help streamline wherever possible
  • Partner with functional teams in responding to questions on data and salesforce reporting, key business metrics, preparing ad-hoc analyses, pulling supporting data, etc.
  • Support the sales process and research customer account data to provide important intelligence
  • Drive process simplification, automation, and enhancements to bring scale to the process
  • Work on automating reports and dashboard development in Salesforce.com (SFDC) to optimize the existing processes

requirements

  • 3-7 years of experience in Sales Operations, Revenue Operations, or Business Operations preferably with SaaS / Technology firms
  • Experience working with Salesforce Lightning as an admin or heavy usage capacity. Salesforce certification is desired but not mandatory.
  • Bachelor’s degree
  • High proficiency in MS Excel and Google Sheets
  • Ability to glean insights from data and present them in MS PPT and Google slides
  • Excellent communication skills (written and verbal) and the ability to work with distributed teams
  • Strong business acumen and understanding of sales and marketing processes and structure
  • Strong analytical mindset with an attention to detail and the ability to identify and quickly resolve data issues/needs
  • Positive attitude and success in cross-functional collaboration to solve problems or implement new processes
  • Flexibility and adaptability to shifting priorities and manage multiple initiatives at once

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit.

Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed and loves to celebrate with you! We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

benefits

  • Work closely with a cross-functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!
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