Architect - Salesforce

Gurugram, INEngineeringFull-time


BirdEye is looking for a passionate individual to join our fast-paced engineering team as a Salesforce Architect.

Job Responsibilities

  • The architect is expected to have experience in SFDC design & development, including, but not limited to, Salesforce technologies such as Visual force, Apex, Lightning Design systems and Integration with other systems.
  • Supports the implementation of customized SFDC solutions that include Lightning components. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of the software to design and build an optimal solution that supports the business process and meets or exceeds functional requirements.
  • The architect will be responsible for the detailed design of technical solutions, and will document the technical design and manage developers throughout the development, testing and support phases.
  • Collaborate with external teams on integration and Establish integration standards for complex integrations.
  • Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
  • Works closely with the Software Implementation Technical Architects to ensure the solution is technically feasibility and to identify areas to reduce implementation efforts.
  • Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals
  • Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully
  • Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
  • Provide detailed estimates of the level of effort associated to implement capabilities based on business requirements and solution design
  • Supply expertise in advanced Apex programming concepts including common design patterns, governor limit management techniques, bulk patterns, efficient and reliable trigger handling, and asynchronous operations
  • Design, develop, test, document and deploy third-party integrations with Salesforce
  • Plan, design, develop, test and deploy solutions within an agile SDLC framework that delivers high-quality code on a frequent basis
  • Produce class diagrams, component diagrams, sequence diagrams and similar documentation
  • Create and manage automated unit tests of Salesforce platform code developed by the team
  • Engage in code and technical design reviews of solution implementations to ensure code quality and best practices are maintained
  • Collaborate with architects to ensure technical solution designs adhere to architectural strategies of the team
  • Collaborate with quality assurance team members in designing functional and automated test plans for solutions, and participate in the overall QA process


Total Experience: 9 Years

Job Skills & Qualifications


  • Bachelor’s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience)
  • Minimum work experience: 8 years of software development and 5 years of Salesforce application development
  • Bachelor’s Degree in Computer Engineering, Computer Science or related field (or equivalent in experience)
  • 5+ years of hands-on Salesforce experience with evidence of exceptional ability
  • Experience configuring and developing custom Apex/Visualforce/Lightning code in the areas of Service Cloud, Sales Cloud, Workflows, Mobile, Single Sign On, API’s, Marketo and integration to enterprise systems.
  • Extensive experience developing Apex classes, Apex triggers, VisualForce pages and controllers,JavaScript, JQuery, web services leveraging the Salesforce API in REST, SOAP and Data Management (SQL, XML, JSON) knowledge.
  • Experience with a complete software development life cycle
  • Experience developing with Lightning, OR an SPA framework such as React, Angular, or Knockout.
  • Experience on an Agile Scrum project delivered under Continuous Delivery / DevOps is preferred
  • Experience developing in another enterprise development ecosystem, such as Java or .NET is preferred


  • Certified SFDC Application architect.
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant

Experience developing customer-facing user interfaces


  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • We offer a competitive salary, healthcare benefits, catered meals, flexible work timings, along with all of the opportunities inherent in a fast-growing organization!

What We Do:

BirdEye is a Customer Driven Marketing all-in-one platform built from the ground up to help businesses turn every customer into a happy customer. The BirdEye platform enables businesses to monitor reviews from all major sites, gain new reviews, manage customer feedback, and automatically promote their good reputation across the web, social media, and search engines.

BirdEye Customer Experience Platform converts in-moment feedback into swift corrective actions, leading to positive experiences; our natural language processing and big data engine gleans all the customer feedback to provide businesses with actionable insights and competitive benchmarking to fine-tune products, services, and operations.

BirdEye closes the loop on customer experience and reputation management turning customer feedback into the next-generation marketing engine. BirdEye was founded in 2012, and we are now over 350 employees strong and obsessing every day about our over 40,000 businesses.

We have offices in Palo Alto, Sacramento, Denver, Dallas and New Delhi (Gurugram).

In addition to our relentless focus on the customer, we’ve received over $30 million in venture funding, we’ve won a PnP Hottest Startup Award and a Silver Stevie Award in 2016 and rank #15 on Saas1000, the Index of the fastest growing Saas companies. We aren’t slowing down anytime soon.