Senior Product Manager (Payments) at Birdeye in IN - Apply now!

Product ManagementFull-TimeREMOTE


Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at

What You'll Do

Birdeye Payments empowers businesses to accept payments in a fast, convenient and secure way. As a product manager on the payments team, you will be responsible for scaling the product to serve the growing needs of our businesses. You will work on improving customer engagement across mobile and desktop by driving product initiatives from inception through execution. In this role you will collaborate closely with your product designer, engineers, analyst, product marketer, and other cross-functional team members within the organization to ensure that our products amaze and delight our businesses.


  • Help shape and drive the strategy for Payments.
  • Develop customer empathy to better plan and build products to meet their needs.
  • Lead the planning, scoping, and prioritization of projects to achieve short and long term goals. You will be responsible for outlining entire roadmaps and project requirements, goals, and constraints.
  • Collaborate cross-functionally with: Engineering, Design, Data Science, Marketing, Finance, Legal, Compliance, and Risk
  • Represent the team in communication with cross functional teams


  • Experience: 5-10 years of product management responsibilities, preferably in the payments
  • Analytics: Leverage data to make informed decisions that can be clearly articulated
  • Leadership: You will be the point person for an entire product area. You will be responsible for continually evolving and representing your defined strategies and initiatives
  • Efficiency: Excellent organization and prioritization skills
  • Collaboration: Track record of delivering results with cross-functional teams
  • Entrepreneurial Mindset: You're a self-starter and get things across the finish line
  • Hustle: You thrive in a fast-paced and dynamic environment. Bonus points if you’ve worked at a rapidly growing startup
  • Excitement: You’re passionate about Birdeye’s mission and new technology

Why You’ll Join Us

At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.