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Carpet & Floor Express
- Home Services
- Rockville, MD
About this business
Carpet & Floor Express, a family owned business, located in Rockville, Maryland has been satisfying customer flooring needs in the DMV since 1991! We offer free estimates, shop-at-homes, product consultations and sales & installations of carpet, hardwood, laminate, lvt & ceramic. Our team takes the time to work with our customers in delivering the best products & services! From the first consultation to the day of the installation, we are here to make your renovations a smooth and easy process. Feel free to stop by our showr... read more
Location details
1488 Rockville Pike Ste E, Rockville, MD, 20852, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Very professional. I didn't use this company but I will next time.I used their competitor and regret it. Punctual with calls backs and estimates. A "B" only because you have to make carpet companies compete and they don't like to do that. It's like buying a bed, everyone has the same thing just custom labeled for their shop. This company has access to all the labels and after a little prying, they were very straight fwd. Again, I regret not using them and will do so next time!
I found Carpet Express on Angie's List and was impressed by the favorable reports. I went to their showroom in Rockville, MD and Tony rapidly narrowed my search, pressing Mohawk's Everstrand carpet as an excellent buy - noting that prices were due to rise soon. Tony was smooth, articulate and persuasive. Another representative came to the house to measure both the upstairs and also the downstairs that I was also considering for carpet. I called and asked Tony if he could come out himself and discuss carpet selections for the... read more
It went very well. The sale's person was very helpful and helped us to select the right carpet. The work and installation was done professionally.
Carpet installation went perfectly--great quality work and product. There were some problems with the initial installation of the wood laminate flooring (torn moldings, gaps), which prompted an initial negative review here. In response to the review, Tony (store owner)contactedusand promptly arranged to have the problems fixed.We are now very happy with our new floors. Tonybent over backwards to make sure wewere happy.
Business response:
I would first of all want to appologize for the bad experience that you had, but I would like to also respond to it. First of all you repeatedly say that I did not remember you and acted that I did not know you, this is never the case but you have to understand that We have lots of customers and when someone calls I can not remember every one so asking for the invoice number is not disrespecting you its just a way of finding and remembering the specifics of your job. My installer completed your job as promised, you paid the ... read more
After seeing their excellent rating on Angie's list, I went to the store to discuss carpeting for a bedroom. They suggested a remnant which would be more economical. They had several large remnants of excellent quality. They did a very professional job with installation and my husband and I are extremely pleased. We will certainly use their services again when we need carpet or flooring and we have already recommended them to other people. One thing we especially liked was they didn't hassle us about removing the old carpet.
The service in store was great. The price seemed fair. The installers were punctual and courteous. The work was seemed up to standard although my experience with carpet is limited. All and all it was a positive experience that went off without any major hitches which is what I'm looking for in a contracting job.
All in all, everything went very well and we absolutely love our new carpet. Now we're thinking of doing some other rooms. If we do, we'll definitely go back to Carpet and Floor Express.
Everything went very well. The laborers came on time and within five hours had put in 97 square yards of carpeting. And they moved the furniture that was too big to move out of the basement and then replaced it as I requested. My only complaint was that they did not bring a vacuum to clear the floor of any debris before they started laying the pad. I asked them to sweep and I used my (non-professional) vacuum to get the edges. I would suggest that anyone laying new carpet, vacuum and wash the floor the day before the install... read more
I shopped around and really liked Tony at Carpet and Floor Express. His customer service was excellent and had great and diverse products. 2 thumbs up!
Frequently asked questions about Carpet & Floor Express
How is Carpet & Floor Express rated?
Carpet & Floor Express has a 4.9 star rating with 224 reviews.
When is Carpet & Floor Express open?
Carpet & Floor Express is open now. It will close at 6:00 p.m.