CenterPoint Energy's Home Service Plus

Jamal A. 

on Yelp

4 years ago

This is now borderline scam. Appointments take forever and they never seem to have the part. We called about our AC not working, waited days for someone to come and tell us they don't have the part. They ordered it and it took another or two for it to come. Had to call again to schedule another appointment. Luckily we got the same tech the next day. Fast forward a week, then the blower goes out. We call again and are scheduled 4 days out. Tech comes, doesn't have the part, orders it and comes back two days later to install. ... read more

Lori L. 

on Yelp

4 years ago

As previously stated by another poster - If I could leave a 0 rating, I would. I have been paying for HSP for 15 months at around $40/month, just made my first service call for my water heater and have been jacked around with making an appointment. Was given an appointment for same day that I scheduled, then rescheduled due to they don't make same day appointments "in my area" on Mondays. Rescheduled to Tuesday, was given window of 8am to 8pm. Advised the person the phone (won't call them customer service, because that is no... read more

Ricky B. 

on Yelp

4 years ago

On a Thurs we scheduled an appt online for the following day with a 12-hour service window to repair our water heater. Tech arrived at 2:15 p.m. was here for less than 10 minutes. Said we needed parts for our water heater which we purchased through them just under 1.5 years ago. The tech said he sees this all the time in new products. He said he ordered the parts and they would arrive yet that evening and I should go online and schedule an appt. for the weekend once the parts arrived. Parts never showed. On Monday we called ... read more

rugged o. 

on Yelp

4 years ago

* 1st time AC tune-up was scheduled for 05.02.2022, at CenterPoint rep's direction. Service window was set @ 8:00AM - 13:00PM. * As obligated, we have paid $73.90 for both March & April. * Service tech was a 'No call, No show' on 05.02.2022. * Concerned, we called in @ approx. 14:47PM. We were assured service tech was inbound. * @ 15:20PM, we received email informing us that we had been unceremoniously rescheduled for 06.15.2022. * @ 18:00PM, we registered our disgust with CenterPoint rep Kolaiah, and requested escalation. *... read more

Roxanne G. 

on Yelp

4 years ago

I would give them a zero. I have had 3 appointments where no one shows up. No one calls. When I call to find out what happened I talk to someone in Houston. I live in MN. They reschedule and once again no one shows up. You have to give up a whole damn day and no one shows up. I have the parts for my stove to be fixed waiting here for the service tech otherwise I would cancel my service today. You pay each month and get nothing so don't buy this service. It is worthless. 

Michael G. 

on Yelp

4 years ago

Very unhappy about how they set up their times! We needed to have furnace looked at, nothing pressing, and they told us that someone would come out on Saturday, Feb. 5th, between the hours of 8a.m. and 4p.m., an 8 hour window! Well, needless to say, my husband had to stick close to the house, for when they show up, if they show up! Well, needless to say, after sitting home all day, he received a call at 3:10p.m., saying they wouldn't be able to make it today, but will be out tomorrow, the 6th, between those same hours! REALL... read more

Milo S. 

on Yelp

4 years ago

Saved 6 grand hiring local for furnace and ac installation. HSP is a joke. They will reschedule you with a robo call 2 min before the window they give you ends. 

Mark B. 

on Yelp

5 years ago

Very disappointing Nothing ever seems covered. They change the rules as they go. Very long wait times to get service Avoid 

Joo L. 

on Yelp

5 years ago

7/27/21: I notice we no longer have hot water coming out of our spout. I assess the hot water heater and realize the pilot light is no longer working. I successfully light it back on but realize it doesn't stay on so I make a call to HSP. Next appointment is 7/29/21 with this call being listed as "priority" since it is a hot water issue. 48 hrs to wait is reasonable. 7/29/21: Service tech comes out, replaces the pilot light. Great. He leaves, we have hot water for a few hours and again, no longer works. I was able to light t... read more