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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Inspection fell short and felt the dealership couldn't help give any good reason why it felt short
Business response:
It's important to us that every customer feels confident in the service they receive, and we're sorry to hear this fell short of your expectations. To address your concerns more thoroughly, we encourage you to contact our Service Director, John Meyer, at 562-402-2277.
I was never called to pick up my vehicle. When I arrived my services and needs were not reviewed with me and the my consultant was gone for the day. My appt was 8 am. He got off at 12. I called for status. The dealership NEVER called me. I am very disappointed.
Business response:
It's disappointing to hear that your vehicle was not ready when expected and that communication fell short. We understand the importance of keeping you updated on your vehicle's status, and we regret that we didn't meet those expectations. Moving forward, we want to ensure that your concerns are addressed and that we provide you with the service you deserve. Please reach out to Service Director, John Meyer, at 562-402-2277 so he can review the details and assist you further.
Service was okay compared to some of the Nissans I've been to
Business response:
While it's good to know the service met your expectations, we're always striving to go beyond "okay" and provide an exceptional experience. If there's anything specific we can do to improve or address any concerns, please don't hesitate to reach out to our Service Director, John Meyer, at 562-402-2277.
I bought a brand new Nissan Kicks. After 4 days there was a problem with the breaks and I have to take it to the service department and have it repaired. It took them 6 days before they can repair it. How can a brand new car have problem. I tried calling the office to make a complaint but I was forwarded to voicemail.
Business response:
We understand how frustrating it must have been to experience an issue with your new Nissan Kicks and to face delays in getting it resolved. A brand-new vehicle should provide peace of mind, and it's disappointing to hear about the situation you encountered. To ensure your concerns are addressed thoroughly, we encourage you to reach out to our Service Director, John Meyer, at 562-402-2277.
Please don't schedule any service appointment at Cerritos Nissan. They just do the car wash and give it back as done. Not even check the tire pressure.
My experience was horrible, your establishment is a scam, I would never take my car to Cerritos Nissan. I would never recommend this service department to anyone. They try to take advantage of women. No rating an absolute 0
Business response:
We strive to create an environment that prioritizes transparency and fairness for all our customers. To address your experience directly and better understand the issues you encountered, please reach out to our Service Director, John Meyer, at 562-402-2277.
Everything I had done was very good 45,000 inspection. Oil change. Rotation tires. Very good have a sweet
Business response:
Thank you for your positive feedback! However, we are concerned about the one-star rating, and we would like to speak with you to learn how we could have made your experience better. At your convenience, please reach out to Service Director, John Meyer, at 562-402-2277.
I didn't like the car wasn't washed as it was supposed to and the car noise wasn't fixed!!
Business response:
Thank you for bringing this to our attention. We apologize that your car was not washed as expected and that the noise issue wasn't resolved during your visit. We understand how important these details are to providing a complete and satisfactory service experience, and we're sorry we fell short. Please reach out to our Service Director, John Meyer, at 562-402-2277. He would like to personally address your concerns and ensure that we properly resolve the noise issue and any other outstanding matters with your vehicle. We app... read more
A week after getting my car serviced my battery died and they claimed they checked my battery and everything was fine also I noticed my windshield wiper fluid was near empty and they also claimed that they took care of that, so know I'm wondering if my car was even serviced at this point.
Business response:
It's important to us that you feel confident in the service provided. To ensure your concerns are addressed properly, we recommend contacting John Meyer, our Service Director, at 562-402-2277. He will be happy to look into this matter for you and help resolve any outstanding issues.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,875 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.