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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Made an appointment for oil change. I showed up 30 minutes early. It took over 3 hours. Normally my car would be washed. They left the plastic seat covering and service tag number in my car. Steering wheel smell like oil, I took a wet wipe and sure enough it was black. I checked my tire pressure when I got home, they were off a couple of pounds. I don't trust that the inspection was completed. There was no check list of items completed. No one told me my tire tread depth, or brake life.
The wait for an oil change took up to 4 hours, then not even the plastics they put on the seats took away from the very poor service.
Business response:
Were disappointed to hear you werent satisfied with your service. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323 to address your concerns directly.
It takes forever to have work done at this dealership. Its ridiculous!
Business response:
We'd be happy to look into this further. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
They are still horrible! They claim they fixed the brakes squealing and the dents, however, brakes are still squealing and while they removed a few dents they refused to make other repairs due to cosmetic flaws that to mention are their fault. They got me on this one as they delivered this car very late at night and the next day I see the paint job, the dents and all these flaws that make the car auction only worthy and for all these months they ignored me and I finally go up there and had to wait from 9am to nearly 4pm. It ... read more
Business response:
We'd be happy to address your concerns. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
My experience was horrible at Cerritos Nissan.I took it in Wednesday morning for a noise that it was making.they had it for two days only to tell me that they cant figure it out. And they wouldnt be able to look at it for another 3 days when their team would be back. (Which I never took it back) I picked up my car. Also they said they had fixed the recall of the hood latchwhich I found out THEY NEVER even fixed it (according to Downey Nissan) and lastly I had paid them to atleast do the oil change since I was due. .When I pi... read more
Business response:
At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 to discuss your concerns further.
Service took longer than it should have, was then rushed off when car was ready. Seemed like a cafeteria just customer after customer.
Business response:
Were disappointed to hear this feedback as we want to provide every customers with 5-star service. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 to discuss your concerns further.
Do not get a car here the guy that helped me ran my credit without my approval then lied about it I was using my credit union to get a car and I told him dont run my credit he did it anyways then just stood there looking stupid if your desperate and wanna go there ask for dj hes the best
Business response:
Were concerned hearing this feedback as we require customer acknowledgement and signoff for any credit applications. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323 to discuss this further.
Did not replace the brakes as promised after they sold me a car with faulty brakes and then the repairs they did do were horrible and not complete. I have been giving them my business for over 3 years but see that means absolutely nothing and they are dishonest.
Business response:
Were concerned hearing this feedback and we want to directly speak with you to discuss your concerns with your brake replacement. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
I have lost confidence in this service team and location and will be looking for a more reliable provider.
Business response:
Were disappointed hearing this and we want to understand your feedback better so we can address your concerns. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,554 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.