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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I was unhappy about waiting more than three hours for an oil change, despite having an appointment. It was frustrating to watch Infinity vehicles come and go in the service area while I waited. This experience highlights the fact that even with an appointment, Nissan owners often have to watch Infinity owners receive priority.
Business response:
Your feedback is invaluable to us and we understand your frustration. The experience you've described does not reflect the standards that we strive to provide. We take your concerns seriously and would like to discuss this matter further with you. Please contact our Service Director, John Meyer, at 562-402-2277 so we can work toward a resolution.
Why doesn't it show that the recall is clears on carfax. I've been waiting for about 2 weeks now, I need to register this car, can you hurry this up and say the recall is cleared now sow it can pass brake and lemo inspection.
Business response:
We value your input and understand your frustration. Please contact our Service Director, John Meyer, at 562-402-2277 so we can look into this situation and work towards a resolution.
New battery truck doesn't start up the first try! New brakes truck stops when you push the pedal to the floor not happy with the $2500 paid out! Tech should be fired! My new truck will be TOYOTA!!!!!
Business response:
We understand how important it is for repairs to perform as expected and for customers to feel confident in their vehicle's reliability and safety. Our team strives to complete all work thoroughly and address any post-service concerns with professionalism and care. Feedback regarding repair outcomes is taken seriously and reviewed internally. We genuinely want to help evaluate these concerns further, so please contact our Service Director, John Meyer, at 562-402-2277 so we can discuss your experience directly.
It is not appropriate to wait 4 hrs for change oil
Business response:
We are concerned to hear about the extended wait time you experienced during your oil change service. Your time is valuable, and we strive to complete oil changes in a much more reasonable timeframe. We would appreciate the opportunity to discuss your experience further and work toward a solution. Please contact our Service Director, John Meyer, at 562-402-2277 so we can address this matter directly.
Terrible. Terrible customer service, Nissan does not believe in their products and will not honor warranties. Service department sucks.
Business response:
We are disappointed to hear that you feel this way about your experience. Your feedback is important to us, as we strive to support every customer who comes through our doors. Please contact our Service Director, John Meyer, at 562-402-2277 so we can discuss your situation and work toward a resolution.
I was promised 2 tanks of gas and only got one and they are supposed to tint my front windows but I keep getting the run around about it!
Business response:
Thank you for your feedback and 4-star rating. We apologize that you only received one tank of gas instead of two as promised, and for the delays with your front window tinting. We want to ensure all commitments to our customers are fulfilled completely. Your feedback helps us improve our service delivery. We value your business at Cerritos Nissan.
Great service, kept me in loop and went as expected. I wish they had better sewage lines; when I walked in, the place smelled like a toilet. It clearly was the restroom behind them having sewar issues, fix it. Get HEPA fans, how is this sanitary. Great people, hate they had to sit in poo smell.
Business response:
Thank you for the positive feedback about our service team keeping you informed throughout your visit. We sincerely apologize for the restroom facility issues you experienced. We take facility maintenance seriously and will address this matter immediately to ensure a comfortable environment for all customers and staff. We appreciate you sharing both the positive aspects and areas for improvement.
I am still seeing key system warning When I brought it in, nothing was done about it, stating nothing was found to cause it appearing They were nice, however the warning is still coming on. Today it was on It comes and goes
Business response:
Thank you for sharing your experience with us. We understand how concerning it can be when a warning light continues to appear intermittently. We recognize that while our team was friendly during your visit, the ongoing key system warning remains unresolved and continues to be a source of frustration for you. Intermittent issues can sometimes be challenging to diagnose, particularly when they come and go as you've described. We appreciate your patience as we work to identify the root cause of this warning. Your feedback help... read more
I called after my service because the tire rotation was done however when I started driving the lights came on that 3 out of 4 tires needed air which means the tires were not checked and they allowed me to leave like that and no one bother to call me back in regards to anything.
Business response:
We appreciate you sharing your experience and are sorry to hear about the inconvenience you faced. Our team always aims to ensure every vehicle leaves our shop in proper condition, and we regret that our follow-up fell short. We value feedback like yours as it helps us improve our processes. Please reach out to our Service Director, John Meyer, at 562-402-2277 so we can make sure your concerns are addressed promptly.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,728 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.