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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Car come out worst than how it was, now it's super slow and it takes forever to reach 65mph . They definitely moved something. I paid to change the oil on the transmission and I really doubt they did it. Very disappointing of this time .
Business response:
We are disappoint to hear you are experiencing this with your vehicle and would like to speak with you to schedule a date for you to bring it back in for us to take another look at it. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
they take forever , never respond or give information i need about my car my recent car is damaged an cant even get help to fix that
Business response:
We're disappointed to hear you feel there's been miscommunication with our team. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 to discuss this further.
On my 1st trip, I received excellent customer service when they ran the diagnostics & realized it was still under warranty at CarMax. When I went back under my extended warranty, the customer service I received was gone instantly. My car was there for 4 days. I called several times for the status, not having anyone return my call all day. I had to facilitate them sending the invoice so I could pick up my car. I truly feel it was because of the extended warranty. I will never go there again.
Business response:
Were disappointed to hear you feel there was miscommunication with our service department. We would be happy to address your concerns and answer any questions related to our findings. At your earliest convenience, please contact our HR Manager, Angelica Pleites, at 562-653-8804.
This was one of the worst buying experiences of my life, it was a very long process and after telling the salesman and sales manager that I was going to my credit union for financing the credit manager ran my credit against my wishes , I got a negative credit report from TD Auto Finance in the mail. It was not necessary to run credit report on a car that you were not going to finance. I will never sit through another episode like the one I experienced at Cerritos Nissan. Ran out of letters.
Business response:
Were concerned hearing this as customer acknowledgement is necessary when processing credit. We want to gather more information regarding this situation, at your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323.
I thought I was getting a great deal until I was finance from there credit union. I received letter asking for more money down there are a rip off please read contract before sign your contract. make sure you read all detail. 1-5 * no star not Satisfied First class crooks
Business response:
Were disappointed to hear you werent satisfied with your sales visit. Unfortunately the bank issuing the loan can change the terms based off of the customers credit which may take a few days to complete. We would be happy to discuss your situation further and answer any related questions. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323.
they didn't check my tires when I got in my car my tire said low tire pressure. they said it would be done same day and it was not done till afternoon on next day! I had to uber with my kids to school and back then again to pick them up and go home. they could of at least gave me a car to use while they had mine
Business response:
We would like to speak with you regarding your experience to get some additional information so we can address your concerns. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
The service advisor was inattentive and was not customer oriented at all. He was not knowledgeable about the service history of the car in spite of the fact that all service maintenance took place at Cerritos Nissan and therefore would have had a record there. Also, the fluids were not topped off as was indicated on the report. For example, the coolant level was in the minus range.
Business response:
Were concerned hearing this feedback and we want to make things right if something was missed on our behalf. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323. Thank you.
Car has lots of issues and went dealer and they couldnt help I regret buying a car there
Business response:
Were concerned hearing this feedback as our vehicles undergo extensive safety inspections prior to sale. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323 to discuss this further.
When you trust someone with an investment you want them to take care of it and look out for you and your car. Unfortunately Cerritos nissan looking to force me to spend more money with them lost my buisness. I trusted no one but them with my car and now my car supposedly need 12,000 worth of work and is not drivable. I feel cheated and I will not be returning to Cerritos nissan.
Business response:
Were disappointed to hear this feedback. During your appointment, upon inspection, we found that you had needed multiple maintenance issues handled such as a new transmission, front control arms, brake pads/rotors, and spark plugs due to normal wear and tear as well as mileage on the car. We would be happy to discuss your inspection as well as go over a plan that works for you so we can get your vehicle in top shape again. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 to discuss... read more
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,554 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.