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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Cerritos Nissan mis-diagnosed the situation, acknowledged they mis-diagnosed the situation, acknowledged that I shared the correct diagnosis (based on past experience with another Nissan dealership), didn't address the issue, then sent me to another company to deal with the issue.
This vehicle was riddled with smoke. I was standing ten feet away when the employee opened the doors to the rogue sport the smoke smell traveled ten feet to me in one second. They needed to specify this car came from a heavy smoker.
Business response:
We apologize for this experience and if the vehicle description was not conveyed properly. We would like the opportunity so speak with you to get some additional details regarding your visit to ensure our team provided you with additional options. At your earliest convenience, please contact Angelica in Customer Service at 855-971-8323.
I only go here because it's where I purchased the car from and I was hoping they kept a good record of everything I've taken the car for like oil change or any mechanical issues... recently I took it and everything showed as "green" but like a month later I started having issues with my battery and when I checked it, it had rust and the battery corrosion also the fluids were so low that it was almost dry. They clearly lied about what had been checked or done. I don't think I'll be back here.
Business response:
We apologize for this incident related to your vehicle. We strive for honesty and transparency in our business dealings and wish to convey any findings of maintenance related issues directly to our customers. We would like to gather more details from you and find a solution. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
They were not honest on what they told me the car had.
Business response:
We always want our team to go the extra mile to explain in depth features on every vehicle we sell so were disappointed to hear this. We would like to speak with you to get a better understanding of your comments, your experience and to address any questions/concerns regarding your vehicle. At your earliest convenience, please contact Angelica in our Customer Service Department at 855-971-8323.
Horrible I had to wait for over 2 hours
Business response:
We appreciate your patience as multiple factors such as staffing and parts shortages have affected our wait times. Wed like to gather more details of your situation and ensure that your Service Advisor provided timely updates on the status of your vehicle. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
Backup camera quit working. I went in three times, first time to have the diagnostics run and a switch to be ordered, second to have it installed (they couldnt because too busy), third time to put in switch. STILL DOES NOT WORK! Quote was $210 for diagnostics plus, plus. Good news is that extended warranty paid. Bad news is that I still have to find someone to fix the problem or ignore it. A local fast service does a good job with oil changes,etc. Extended warranty bill is due and Ill ignore.
Business response:
We did a diagnosis for the concern and ordered the part. As you know, supply chain issues on automotive parts have been delayed and since this is a special order part it was no exception. When you stopped by our dealership to check on your part we shared that it had just arrived and we would need to schedule an appointment to complete the repair as we were fully booked that day. At your appointment we were able to get it installed and confirmed that the system was working when you left so if you are experiencing issues with ... read more
Took care of my car service right away. Did excellent job.
Business response:
Thank you for the positive review, if there was anything we could do to earn your 5 stars... please contact John Meyer, Fixed Operations Director, at 855-971-8323.
horrible and they lie to you
Business response:
We strive for transparency and want to address your comments in regards to that. At your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323.
Well they charge me 1.100 dlls for a service they not provide they supposed to rotate the tires and now the car have electrical problems no happy at all what scam
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,554 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.