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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I was deeply disappointed by the shoddy complementary car wash. The car came out dripping with water as if they had no towel to wipe it. There was also a wide gap between the notification I received that the car was ready for pick up and the time the car finally came out. Even the customer service ladies at the front were surprised at the long time it took for the car to come out. They stood in the cold with me the entire time as I vented my frustration. Such a breakdown in communication is not good for top notch customer se... read more
Business response:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to me at (562) 653-8804 to speak to me directly. Angelica Pleites Owner Loyalty Manager Cerritos Nissan
Communication & listening skills need work .
Business response:
We'd like to understand this review in greater depth with you. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
Had a horrible experience.
Business response:
We'd like to understand this review further and assist you. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
Not satisfied at all, they did an inspection to my car for a on going problem and didn't find anything and now my won't run.
Business response:
Saul, we would like the opportunity to speak with you regarding your review as it seems there may be some miscommunication. During your recent visit with us our team shared that your Pathfinder's engine has a large amount of sludge build up and unfortunately it will need to be replaced. On your previous 3 visits we have shared with you recommended services but all were declined. While we would be happy to re-review the findings we shared with you Nissan will not approve any goodwill assistance because of this. We still recom... read more
Made an appointment for oil change. I showed up 30 minutes early. It took over 3 hours. Normally my car would be washed. They left the plastic seat covering and service tag number in my car. Steering wheel smell like oil, I took a wet wipe and sure enough it was black. I checked my tire pressure when I got home, they were off a couple of pounds. I don't trust that the inspection was completed. There was no check list of items completed. No one told me my tire tread depth, or brake life.
The wait for an oil change took up to 4 hours, then not even the plastics they put on the seats took away from the very poor service.
Business response:
Were disappointed to hear you werent satisfied with your service. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323 to address your concerns directly.
It takes forever to have work done at this dealership. Its ridiculous!
Business response:
We'd be happy to look into this further. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
They are still horrible! They claim they fixed the brakes squealing and the dents, however, brakes are still squealing and while they removed a few dents they refused to make other repairs due to cosmetic flaws that to mention are their fault. They got me on this one as they delivered this car very late at night and the next day I see the paint job, the dents and all these flaws that make the car auction only worthy and for all these months they ignored me and I finally go up there and had to wait from 9am to nearly 4pm. It ... read more
Business response:
We'd be happy to address your concerns. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.
My experience was horrible at Cerritos Nissan.I took it in Wednesday morning for a noise that it was making.they had it for two days only to tell me that they cant figure it out. And they wouldnt be able to look at it for another 3 days when their team would be back. (Which I never took it back) I picked up my car. Also they said they had fixed the recall of the hood latchwhich I found out THEY NEVER even fixed it (according to Downey Nissan) and lastly I had paid them to atleast do the oil change since I was due. .When I pi... read more
Business response:
At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 to discuss your concerns further.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,875 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open tomorrow at 9:00 a.m.