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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I had a 1:30 appointment, arrived at 1:20. I had to wait 15 minutes for someone to attend to me. The person I had an appointment with was off that day so another service advisor was assigned (Marco Soto). Once my car was checked in I was told that it would take 3 hours for service. I waited in the lobby for my car and not once was notified of where my car was in the process as I used to receive before (text messages). I was contacted by two different sales reps by phone saying that they see that I am having my car serviced a... read more
Business response:
Were disappointed to hear this feedback as this is not the level of service we strive for. We want to understand more details of your experience and see what we can do on our end to make this better. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
It took them 5 hours for an oil change No good and they charge me without even they do the oil change
Business response:
Our record do indicate that an oil change was performed so we want to understand your comments so we can address your concerns. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
HORRIBLE!!! They said they did some repairs and that was not true. They said they had changed the battery pads.There was no service to that battery it was all dirty. Also the throttle body service. It looked like nothing was done. I give it less then POOR!!! I will not deal with this place anymore!
Mal servicio nisiquiera pusieron el sticker de las millas despues del cambio de aseite y el carro tiene un problema que se activan los sensores y despues se convierten en errores desde que compre el carro y el representante de nissan Marco nisiquiera me pudo dar una Buena explicacion y trataba de decirme que la garantia no Cubria eso cuando el carro tiene problemas desde que lo compre y estaba bajo garantia
I been taking my car 4x already and they just fix the problem for some days and the problem always comes back. I dont know what else to do
Business response:
Were disappointed to hear a problem is reoccurring to your vehicle. We want to speak with you to gather more details from you about this incident, at your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323.
Terrible, whereas before excellent. Brought LEAF in twice due to Bluetooth issues. Still not fixed. Now a safety issue. Staff does not fully test out what they claim works. Very dissatisfied.
Business response:
Were very disappointed to hear about that you are still experiencing issues with your Leaf and your cell phone carrier. During your last visit Nissan sent a technician and engineer to investigate the issues you were experiencing and at the time it appeared all had been resovled. At your earliest convenience, please contact Service Director Johnny Marker, at 855-971-8323 so we can gather more information about what is happening and schedule a return visit so we can do a deeper diagnostic.
They sold me a bad transmission and don't want to fix it The transmission won't shift out of 2nd gear but they say it's normal, I had it checked at 3 other transmission shops and they all say yeah it's a bad transmission, I'll never go back not even for a flat repair
I bought a vecical from nissan Cerritos it had the check engine light on one week after took it back 4 times they never fixed the issue i will never ever step in there and i was hospitalized with a panick attack because i was sold a lemon...went to the automotive better buisness place got to go sue theme...after you sign they dont care..
La verdad roban mucho de interés dan un 19% se más el dinero al interés y no al pago aparte tienen problemas los carros
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,554 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is closed now. It will open at 9:00 a.m.