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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Went to replace 1 tire had a appointment scheduled for 11am even though I scheduled it they said because of how close to lunch it was the care would be ready about 1 to 130pm I thought that was long but ultimately accepted it I didn't leave till 210pm so close to 2 hours to replace a single tire so yeah not happy next time going to a tire place save me the headache still recommend for anyone who owns a nissan just don't replace your tires hear
Business response:
Thank you for bringing this to our attention, and we understand your frustration. The situation you've described is certainly not the efficient service experience we strive to provide. Your feedback helps us identify areas where we can work to improve our scheduling and service timing to better serve our customers. We appreciate that you still recommend us for Nissan owners, and we would appreciate the opportunity to earn back your confidence. Please contact our Service Director, John Meyer, at 562-402-2277 so we can discuss... read more
Well the car have issues, I have purchase 3 certified cars and this time the car have so many issues which are ignore by the sale rep and the only thing they did add extra insurance now I know why they insisted so much... Car has problems, vibrate like crazy now the sensor of crashing is popping out from nowhere
Business response:
We value your input regarding your certified vehicle purchase. Your feedback is important to us and we understand your frustration. Please reach out to Angelica Pleites in Customer Service, at 855-971-8323 so we can work toward a resolution that addresses your concerns properly.
I don't like how often I have to replace the tie rods
No stars of I could came in with an approval from my own bank, after purchasing the vehicle found out that my new auto loan was sold to a company called upgrade.
Business response:
We understand your frustration and are sorry to hear that you are not satisfied with your experience. We would appreciate the opportunity to discuss this matter further with you and help clarify what happened with your loan arrangement. Please contact Angelica Pleites in Customer Service, at 855-971-8323 so we can address your concerns directly.
Repairs finally was finished after 3 visits and the transmission finally went out.
Business response:
We are thrilled to hear from you as a valued customer. We understand that dealing with multiple service visits can be frustrating, and we appreciate your patience throughout the repair process. Your experience helps us identify areas where we can better serve our customers. We hope that despite the initial difficulties, you found our team dedicated to resolving your vehicle's needs. Thank you for choosing Cerritos Nissan for your automotive service requirements.
Poor service. The last visit i have was one of the poor services I had.
Business response:
We strive to provide every customer with 5-star service so we're disappointed to hear this. We would like to speak with you about your experience to try and address your concerns. Please contact our Service Director John Meyer at 562-402-2277 at your earliest convenience.
Left the drivers side ball joint axle screw lose, did my complaint with them and have not received a response.
Business response:
Your safety and satisfaction are extremely important to us, and we understand how frustrating it must be not to have received a timely response to your complaint. Please reach out directly to our Service Director, John Meyer, at 562-402-2277 so we can personally review your service records
My appointment was scheduled at 8am for oil change and rotate tires. I was given a couple of hours max to complete the service. I waited in the customer lounge for two hours thinking my vehicle should be ready by then. Next thing I know is that my care wasn't even worked on. My service rep didn't inform me of delayed service. After waiting an hour I checked in with my Service Rep. Tim and found my car wasn't even touched. I've witnessed few customers arrived later than I were called since their vehicles were ready. After com... read more
Business response:
Waiting in the lounge for hours without updates, only to learn the vehicle hadn't been started, is far below the standard of service expected. Communication regarding delays should have been provided promptly, and every effort should have been made to ensure the service process was smooth and timely. The experience described has been shared with the team to prevent similar situations in the future. Although the service was eventually completed, it is understood that the overall experience was disappointing. To address concer... read more
Waited over 4 hours for an oil change WITH an appointment!
Business response:
We would like the opportunity to address this directly and ensure your future visits are smooth and timely. Please reach out to our Service Director, John Meyer, at 562-402-2277.
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.3 star rating with 6,728 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.