Champion Windows and Home Exteriors

lonna k 

on BBB

a year ago

Life time warranty. Its a lie. Our window seal broke. Paid the service fee. Still no replacement. Its been 6 months. They kept telling us it a back log. They make the windows on site. Do not buy from them. They lie. 

Heather B 

on BBB

a year ago

Had an estimate done in Nov2024, signed the contract for whole home window replacement on that visit. Got a phone call the next day stating that the estimate was wrong and that it was going to be higher than what was quoted. After talking with the supervisor David about this he said that they would honor the original quote since we had already signed the contract. Now he’s reneging and canceled our window order and won’t call us back. Terrible customer service! Beware to anyone thinking about using Champion. The customer ser... read more

James C 

on BBB

a year ago

they are the worst. the window frame are installed incorrectly. when you shut the window it is in a bind and it breaks it took well over a year for them to out i was told to just put tape over the broken glass now we are trying to get the window frame repaired correctly that was about six months ago i am not sure how CHAMPION WINDOWS STAYS IN BUSINESS the way they treat their customers is UNBELIEVABLE 

Susan H 

on BBB

a year ago

I had a sunroom built which was supposed to be a 4 season room. While the installation process was in the time frame promised, the product is inferior: Electrical exterior not interior to the room; patio doors where windows should be; improper sealing of seams causing excessive amount of condensation to the walls, windows and floors. Very poor customer service; never returning calls or told "you must call the salesman first." The salesman actually returned calls but nothing was ever investigated or fixed. Does anyone know of... read more

Kay B 

on BBB

a year ago

had all my windows replaced by Champion in 2010. I have had a few problems in the past which have been taken care of. In 2023, I had a piece of vinyl that my siding kitchen door slides on warp. I called Champion (now centralized, so I can’t call anyone locally), paid the fee to have them come out and look at it. The repair guy took pictures and sent them in so that the part could be ordered. Champion called and set up an appointment for the install. It was the wrong part that had been ordered. So the repair guy (I have his n... read more

Jean O 

on BBB

a year ago

If I could give them a "no star" I would. These people have no integrity or professionalism, they will deny truths, throw their own people under the bus and not even stand behind their work. This is what I posted on **************** getting anything from champion windows in ****************. They are liars and their work is c*** I had several windows installed by this company, the sales guy **** ******* promised workmanship and quality windows. The installer was grumpy and didn't bother to install flash guards above the wind... read more

Evelyn W 

on BBB

a year ago

Steer clear of this business! High pressure sales tactics used. In August 2024 I signed a contract for window replacement, and paid the $3k down payment. Was told install dates would be in November 2024. Was contacted for the second $3k payment in late September, which I also paid. Champion had no other contact with me. In early November, I called to ask about install dates. At that point the sales manager told me that they'd "made a mistake" in quoting my costs; in order for the company to make sufficient profit, I would ne... read more

Philip S 

on BBB

a year ago

I ordered windows and paid my deposit in July of 2024. I was told the windows would be ready in 8-12 weeks, which would be around the middle to end of September. When I called in mid October to schedule the install, I was told that despite having a record of the order in their system and a record of the deposit I made, they never started production of my windows because the salesperson did not "check a box" on the paperwork. I received a followup call and email to esign documents so that they could start and they would rush ... read more

Mike B. 

on BBB

a year ago

Their customer service including Shannon is by far the worst I have ever dealt with. We have a door threshold that needed repair. They came out a few years ago to fix it but never finished. I have made multiple calls to get this finished but they refused. I would never use this company again and would strongly advise no one to use them.