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Champion Windows and Home Exteriors
- Windows Installation
- Seattle, WA
About this business
Location details
Seattle, WA, 98166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 6:00 p.m. | |
| Tue | 5:00 a.m. to 6:00 p.m. | |
| Wed | 5:00 a.m. to 6:00 p.m. | |
| Thu | 5:00 a.m. to 6:00 p.m. | |
| Fri | 5:00 a.m. to 6:00 p.m. | |
| Sat | 6:00 a.m. to 6:00 p.m. | |
| Sun | 6:00 a.m. to 6:00 p.m. |
What an nitemare, customer relationship with champion windows in *******tn. It begin back in may 2021, i orderd 10 windows from champion windows. The salesperson said it would be between 6 and 8 wks for delivery. In Aug. 2021, i received a phone call from champion said they needed to come out and measure my windows. I told them i've had them measured back in may, twice! They said they have no record of that. Well thats just great, i've been waiting 3 months and your just now calling me YOU HAVEN'T EVEN ORDERD MY WINDOWS. Wha... read more
Business response:
**************** - We apologize for the delays and issues that you have experienced. We have reached out to the local office to insure this job gets completed correct.
To Whom It May ********** July of 2012, we purchased windows from Champion and decided on the company because they provided a 20 plus replacement warranty. If the windows ever become defective, Champion will replace them at no charge.In May of 2020, I noted the seals had broken, and I reached out to Champion a lodged a service complaint. We provided the window size and product number to assist them in determining what style we needed to be replaced. A few months into waiting, we received an apology from a Representative; due... read more
Business response:
Mr * *************** We apologize in the delay in responding. I have assigned your complaint to our Corporate Area Installation Manager. We will review in our 8 AM meeting tomorrow.
great product no problem there. I have been a salesman since 11 yrs old. Have sold national and international. Have sales managed teams. I have been a sales trainer. In my 70 yrs on earth I have never run across a company that trained their salesman to apply pressure they way this company trains their people GOOD GOD. Quote me a price and tell me if I don't do it now it will go up 10%???????????????????? Please. Even though their product is superior to what I have looked at I will never ever so Business with these types of p... read more
Business response:
************************: Its called our YES! Program. We explain how to get the promotion including the extra 10% off. On our home page, you will find details of the YES! program. We are sorry that you do not like this promotion and hope you find what you are looking for to meet your satisfaction.
Horrible company and service, ordered an exterior front door with side panels in October 2020. Paid on the door from October 2020- April 2021. April 2021 called to see when door would be installed only to find out door wasn't in. Requested to cancel order and receive refund. No help. Received call in august 2021 that my door was in but not the side panels for the door. So they wanted to install the door but not the side panels because they had no idea when the side panels would be in. Submitted another request to cancel only... read more
Business response:
**************** - We apologize for the experience that you have had in getting your door installed. I have reached out to the local management team to get you taken care of as quickly as possible.
DO NOT USE CHAMPION FOR REPLACEMENT WINDOWS ANAD DOORS. SIGNED THE CONTRACT ON MAY 19, 2021 AND PAID THE 50% DEPOSIT. TRIED TO FOLLOW UP WITH THEM IN JULY, THEY CAME OUT AND REMEASURED EVERYTHING, SAID THE MEASUREMENTS WOULD BE SENT TO THE FACTORY FOR CONSTRUCTION. FOLLOWED UP AGAIN IN SEPTEMBER, CALLED EVERY PHONE # WE HAVE AND COULD FIND ONLINE. TALKED TO A COUPLE OF PEOPLE WHO SAID THEY HAD NO CONTROL OVER WHEN THE WINDOW/DOORS MIGHT BE AVAILABLE AND WHEN THEY WOULD BE INSTALLED. OCTOBER 11, 2021, STILL NO WORD, STILL NO ... read more
Business response:
********************: We apologize for both the delay and lack of communication. We have reached out to the local installation manager for further information will communicate resolution as quickly as possible. We appreciate your patience as we work to resolve this issue.
I would equate this company as used car salesman. $54,000 for 21 windows...4 hours at my house... Refused to leave without being told to leave .. Sickening how this company over charges and hounds for sales...
Business response:
******************: We apologize for the experience that you had with our Factory Representative. As we understand the importance of buying windows for your home, we try to make sure that our customers have a full understanding of the product they are purchasing. I have forwarded your comment to the appropriate manager. Wishing you a bright future.
The consultation lasted over 4 hours, which was an unacceptable intrusion into my time and home. As a young, small, single woman, I felt ganged up on by two salesmen harassing me into signing at that moment. I repeatedly stated that I was unwilling to commit that day and asked them to leave my home. Particularly Mr. A blatantly ignored these requests and continued insisting I sign and put half down that day. I felt unsafe with the situation and only succeeded in getting them out of my home by stating I was going to the bank ... read more
Business response:
**************** - We apologize if you had an unpleasant experience in the sales process. Sometimes these appointments may take longer than expected as we understand the importance of this decision to the homeowner. Our Sales Manager will discuss with the 2 individuals at your home of your discomfort. We hope you will find what you are looking for.
WE ARE DONE WITH CHAMPION WINDOWS We have had replaced 9 windows and 1 sliding door in our house with Champion Windows out of ******** ,** We have had storm damage done in 2017 with no problem with Champion coming out and replacing damage wrapping. WITH NO TRIP CHARGE. Now we had more damage done on 8/26/21. Call ******* windows in ********, ** no luck getting a service call in . I went online and ask for someone to come out and look at our sliding door where it was damage on one side. Someone text me asking if they can get ... read more
they came out and measured and estimated three times. We paid half the cost and then they said they couldnt do the job. Incompetent or ignorant. I would not use them.
Frequently asked questions about Champion Windows and Home Exteriors
How is Champion Windows and Home Exteriors rated?
Champion Windows and Home Exteriors has a 3.3 star rating with 1,789 reviews.
When is Champion Windows and Home Exteriors open?
Champion Windows and Home Exteriors is closed now. It will open tomorrow at 5:00 a.m.