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2223 Frederick Douglass Blvd, New York, NY, 10026, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 11:00 a.m. to 10:00 p.m. | |
Tue | 11:00 a.m. to 10:00 p.m. | |
Wed | 11:00 a.m. to 10:00 p.m. | |
Thu | 11:00 a.m. to 10:00 p.m. | |
Fri | 10:00 a.m. to 11:00 p.m. | |
Sat | 10:00 a.m. to 11:00 p.m. | |
Sun | 10:00 a.m. to 10:00 p.m. |
When I booked my reservation through Open Table, I requested a quiet romantic table. Well that did not happen. The service is VERY slow and we were there on a Sunday evening at 6pm, I don't think that there were even 25 people dining at that time. The server kept coming back and apologizing that the food was taking so long. The tables are black painted wood and our table was very sticky, even after being wiped again. We were not even offered another table. ,The water glasses were dirty. Take your chances!
I am disappointed in this restaurant because I have been there several times and this time we had a party of 5 so they sat us outside. They turned the tables sideways and because we were on an uneven sidewalk our drinks kept sliding off the table. We requested to be moved but they could not accommodate us. All we got was an apology and had to deal with the uncomfortable situation. The least they could've done is taken 10% off the bill or done something to show good customer service. We were highly disappointed and probably w... read more
I've lived in mid & downtown NYC 22yrs Prices-inflated and portions small I was put off at start because after I was seated 4 additional requests of whether I'd had reservations (open table!) were thrown at me over 1st 40" Later-CAMERA CREW filmed a reality show couple from a local cable station No one offered apologies for the inconvenience; Even after we were moved tables to allow filming Received lamb chops:well done-asked 4 med well Also @1/4 size chops @W70s restos Waiter-didn't hover-let us stay as long as wanted Bathr... read more
We were looking for a nice, trendy soul food spot to go to before a show. Since it was our anniversary my husband put in special notes with our reservation to the Maitre'd in the OPEN TABLE app that if possible a cake or acknowledgement could be given:NOTHING. In fact, very little attention by both the waiter and maître'd was given to us. Seems we were forgotten among the many boisterous group diners. Although we noticed the table next to us was being very well cared for (as it was a group). We received very mediocre service... read more
Didn't have any specials for Valentine's day. Didn't honor the special request for a dessert shaped into a heart which I think didn''t require much ingenuity. Food was brought out rather quickly which indicated that it was prepared earlier in the day and they just reheated it to then serve.
I've been to here a few times and each time had issues with service. The last visit was no different as we waited over a hour for brunch food. In addition to the insane delay, there was a altercation between waiters who chased each other out of the restaurant. I will say that management did come over to apologize and discounted our bill which was nice. The atmosphere of chcolat is very nice and I really want to add this spot back to roaster but they are in great need of new management or a shift in the owners leadership styl... read more
Did not have a great experience at all..just horrible ..won't do it again..we need to return to a mindset that the customers are always right .. that makes for good business ..way to much attitude and not from the women but the men..in the restaurant and on the telephone ..I really do try to support businesses in our community but why should. I pay money for bad attitudes .. chocolate should pay for their employees to have some customer service classes ..never again ...
I was very disappointed in the food, I wanted to like this place so bad but the food was very bland which is something I did not expect from a restaurant in Harlem. The service and ambiance were good, I would go back for drinks but not to eat meal.
This was quite possibly THE WORST dining experience I've ever had in my entire life. I would give negative stars if I could. I went yesterday for dinner with a group of 5. We had a reservation however, we were told there was no table (by the extremely rude hostess). When we finally got seated (after 45 or so minutes), they put us at a table for 4 - we were a party of 5. When we brought it to the attention of a waiter that the table was too small, the waiter told the people at the table next to us (mid-meal) to get up to move... read more
Chocolat Restaurant & Bar has a 3.9 star rating with 4,488 reviews.
Chocolat Restaurant & Bar is closed now. It will open at 10:00 a.m.