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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Business response:
Thank you for taking the time to leave us a review. We look forward to seeing you again soon and the opportunity to earn your 5-star rating.
I won't be back. Chaotic check in/registration. Took an hour. No line either. Wrong directions for parking and to get to room. The place is a maze with a massive amount of walking. No signs. No maps. You are constantly getting lost. The room did not have soap or toiletries. The bed was bad and the pillows are gigantic which gave me a neck ache.
Business response:
We appreciate you taking the time to provide your feedback, Kate. Your comments have been shared with the appropriate management team.
Fair The line to check in is too long of a wait you have an area for the kids to play and enjoy the shows
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention.
Messed up my whole night for my boyfriends bday! Everything! I had checked in at around 7:45 pm and the lady told us 2nd floor up the escalator after 30 minutes and 3 employees giving us different directions to find our room(educate ur employees please) i was tired, irritated, had to use the restroom, Finally got to our room and i set down my stuff on the chair, notice the bed is not made up, there was trash laying around, towels all over the bathroom. I call front desk was put on hold for 10 minutes then finally speak to so... read more
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention.. We value your patronage and hope you'll allow us the opportunity to welcome you again to restore your faith in our property and staff. Sincerely, Circus Circus
It's OK but not that great They never went to clean our room. Arcade for kids.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
awful, other than the casinos it was bad. I am sharing photos of the first room we got. The first hotel room was dirty, the second one didn’t had a telephone and there was no apology from the staff or any follow up. I had to go to the hall to make a call to get my luggage from the bell boys. The price and bell boys
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
demasiado hielo y estaba serrado la carretera no pude llegar
Business response:
Sentimos mucho saber que el tiempo no le permitio llegar a visitarnos, Carmen. Esparamos darle la bienvenida en un futuro muy proximo!
se los recomiendo un lugar muy cómodo para quitarse el estres no tengo ningún problema todo bien
irritating and frustrating I booked a king bed and upon arrival I was given 2 queen beds which were very uncomfortable. The bed is my chief complaint. I also was charged a deposit and due a refund, upon checking out was assured my refund was processed on their end and my bank says it has not been submitted as of today, 2 days later. I tried calling, left my name and number with a manager to call back to no avail.
Business response:
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely, Donald
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,968 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open at 12:00 p.m.