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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor Pillow case was dirty. The other room had changed old pillow case on the floor upon entered into the room by desk. Also bathtub was clogged. Location
Business response:
Thank you for sharing your feedback, Rebecca. We sincerely hope you reached out to the housekeeping team for assistance. They will always make sure to remedy any issues to your satisfaction. We apologize for your poor experience and hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Circus Circus
Bad Got switched out of my first luxury room due to broken ac/heater unit and took a long time to get help. Second room the phone was not working. Staff member did not seem to be very interested in helping anyone. everything outside of the hotel rooms
Business response:
We appreciate you taking the time to provide your feedback, Justin. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know. Circus Circus
I will never stay there again. Completed disappointed waiting over an hour to check in room was not clean, blood spots on the bathroom floor and splattered blood on the wall near the bed. Awful!
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept our apolo... read more
It was fine but nothing spectacular. Ordered “luxury room” it was far from that. Wasn’t expecting the Bellagio but at least a spotless clean room especially given we are in covid. Dirty drawers and windows didn’t give me much confidence that anything else was thoroughly cleaned either.
Business response:
We appreciate you taking the time to provide your feedback, Justin. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Very Poor very ran down the room was not clean had to call housekeeping multiple times
Business response:
We appreciate you taking the time to provide your feedback, Christina. Your comments have been shared with the appropriate team.
Bad
Business response:
Thank you for sharing your feedback, Mikayla. We sincerely apologize for failing to meet your expectations and hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Circus Circus
I would not recommend this hotel to anyone. This hotel was the worst place and hotel experience imaginable. First, we needed to stand in a line for about 1 hour, just in order to check in. Many people were sitting on the floor while waiting. Children were shouting, people were drunk and many people did not wear face masks... (No ventilation)No one of the staff seemed to bother. The organisation of the whole complex and its architectural floor planning is really terrible. People also had to stand in lines in order to take the... read more
Business response:
Thank you for sharing your feedback, Julia. We absolutely have stairwells for access to and from hotel rooms, per normal safety regulations. We are very sorry to learn you felt our staff failed to provide you with that information and any other information you may have needed during your visit. Our hotel manager will always make every effort to remedy any issues with your room. Please don't hesitate to reach out to him/her directly for assistance in the future. We sincerely hope you'll return to give us another opportunity t... read more
Poor
Business response:
Thank you for taking the time to leave us a review. We hope to look forward to seeing you again for an opportunity to earn your 5-star rating.
I tried to be happy not matter all the issues in the room. The poor cleanness. AC not working, it took about 3 hours for maintenance to go an fix it.,tub not draining. ( pull out bunch of hairs from it, my self gross!! sink not draining. The location.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept our apolo... read more
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,968 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open at 12:00 p.m.