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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Circus circus is. A classic but needs updating and better management Customer service . Room was too far from lobby . No room service , room outdated , no valet . Location and kids entertainment.
Business response:
Thank you for taking the time to leave us a review. We look forward to seeing you again for the opportunity to better serve you and earn your 5-star rating.
First and last time at this facility. The carpet was dirty and the drapes torn and the hallways were dingy. The heating system was so noisy that you couldn’t leave it on overnight. Also my booking slip said that the daily resort fee included two bottles of water. NOT TRUE. Staff was the best thing about the hotel. The furniture in the room seemed to be updated along with the bathroom.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept our apolo... read more
Very disappointed. lack of confidence that we would ever stay here again. we arrived to unclear parking, long lines to check in and then once we got room, we went to room assigned 1063 and it hadn't been cleaned. during this covid time, totally unacceptable. would have been a comp anywhere else. contacted housekeeping, transferred to front desk only to get voicemail. called housekeeping again and got voicemail there also. found maid in hallway, was told not her room and was told to talk to someone else. found second maid, sh... read more
Business response:
Thank you for taking the time to leave us a review. We are happy to see that our team was able to remedy any issues for you and you and your family ultimately enjoyed your visit to Circus Circus. We hope we can look forward to welcoming you again soon for an opportunity to earn your 5-star rating in the near future.
The night was noisey with wind and tires breaking a quiet night also overcharge on my credit card up on top story you could hear the wind blowing threw the windows was windy also were cars doing brodies during the night below and sirens going off room was clean
Business response:
Thank you for taking the time to leave us a review. We are so sorry to learn of your disappointing experience on this occasion. While we cannot control the weather or traffic, we hope you'll allow us a chance to welcome you again for an opportunity to earn your 5-star rating in the future.
Poor
Business response:
Thank you for taking the time to leave us a review. We apologize for your disappointing experience and hope to look forward to seeing you again soon and the opportunity to earn your 5-star rating.
I’m arrive at 2 am and the room No clean and I’m weighing 1 hour for get another room and the towels no clean all room is not clean and no easy to get the rooms too bad nothing all so bad
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Fair Very few restaurants open Food selection and quality Very few people
Business response:
We appreciate you taking the time to provide your feedback, Daniel. Your comments have been shared with the appropriate teams. We hope to be fully staffed and reopen all our venues very soon. Please visit us again for a chance to better serve you.
Poor
Business response:
Thank you for sharing your feedback. We sincerely apologize and hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Circus Circus
Bad
Business response:
Please visit us again for a chance to better serve you and earn your 5-star review.
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,967 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open tomorrow at 12:00 p.m.