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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Very Poor
Business response:
We sincerely apologize for your experience, Rose. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Fair Would like to have a microwave and bigger room size for double queen. Hate the long and strangely convoluted commute to the parking garage and hotel lobby. Hate the stuffiness of the casino. Clean, large bathroom, and large TV
Business response:
We appreciate you taking the time to provide your feedback, Tram. Your comments have been shared with the appropriate team.
Do not stay here! Everything was dirty and old Nothing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Wilma. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Will never stay here again. No matter how good the price was. The check in staff were rude, the room was dirty, used soaps were left in bathroom, used tissue box left in room. Bathroom mirror was filthy. Table in the room was scuffed and old should have been thrown away. Air conditioner was worthless. Absolutely nothing! From check in to check out it was horrible.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Wendee. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair El sofá cama muy viejo, yo avía echo una reservación de dos camas y cuando entre, avía solo una cama y un sofá cama viejo casi con los alambres por fuera. La verdad no pude dormir casi nada La ubicación
Business response:
Gracias por brindar sus comentarios y hacernos saber acerca de su experiencia. Nos fijamos altos estándares y lamentamos mucho que sienta que no se cumplieron en esta ocasión. Esperamos que haya aprovechado la oportunidad para comunicarse con la gerencia del hotel para obtener ayuda mientras eran nuestros huéspedes. La comodidad y el disfrute de nuestros huéspedes es nuestra máxima prioridad y siempre harán todo lo posible para solucionar estos problemas a su máxima satisfacción. Una vez más, esperamos que acepte nuestras di... read more
Very Poor
Business response:
Thank you for taking the time to provide feedback on your recent visit, John. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Very Disappointed Shads were missing on the windows that were there before so outside light shining in the room all night. House keeping came into room without knocking while I was changing. Size
Business response:
We appreciate you taking the time to provide your feedback, Ron. Your comments have been shared with the appropriate teams.
Pleasant Guests not wearing masks while I did. It is mandated in Nevada. No one tells guest they need to wear them even after asking the Rows staff, who just shunned it.
Business response:
We appreciate you taking the time to provide your feedback, Mark. We do have signage across all areas of our properties denoting the mask mandate. We hope you'll visit us again in the near future.
Expensive stay in a dirty and noisy hotel Noisy, dirty , expensive Nothing except the staff was friendly and helpful
Business response:
Thank you for providing your feedback and letting us know about your experience, Elena. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future. Circus Circus
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,961 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open at 12:00 p.m.