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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Second room had dust on the bedside table and lamp. Left a note for housekeeping to please dust, vacuum and remove a pizza box (which had pizza crust not eaten in it). Note was ignored and there was no dusting, vacuuming that I could tell and the pizza box sat there for 3 days. There appeared to be rust or mold in one corner of the shower. I don't know how often the tub mat is changed out, but ours seemed slimy on the underneath. I should have been wiped dry before folding for future use. With COVID maybe even sprayed w... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Douglas. We apologize that your stay did not meet your expectations. If you would like to discuss this further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Be sure to include your review so the correct team can research your experience. We look forward to assisting you accordingly.
We had planned for a fun and relaxing time. The bed in the room had a blood stained mattress and after the first night Parking was good but getting to the room with bags was a little difficult.
Business response:
We appreciate you taking the time to provide your feedback, Keith. Your comments have been shared with the appropriate team.
I will NEVER stay there again. There was no pool and no access to the the Silver Legacy pool as advertised by Booking and on the Circus Circus website. In addition, the front desk staff did not admit that when questioned. The front desk staff gave little to no correct information in response to the simplest questions about the hotel. They accomodated us with a discount fourth night after airline changed our flights. This is the ONLY reason this was not a completely negative review.
Business response:
We sincerely apologize for your experience, Sharon. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Too expensive for the quality The room was dirty, there was a diaper in the trash. The lamps and coffee maker were super dusty. Too expensive for the quality of the hotel. Our room was not cleaned the first day. The outside is the hotel smells like pee. The coffee shop in the lobby
Business response:
We sincerely apologize for your experience, Ana. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Bad stay Staff was rude and the shuttle was broken had to walk a long way with our luggage and bowling bag and 10 vending machines were broken. Then the lights were unplugged and there was no champagne in our room that i asked for our anniversary. Room was nice.
Business response:
We sincerely apologize for your experience, John. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Expensive, rude staff, broken items in room Room located in Skytower - I am 63 with a recent shoulder injury. When I got around the corner as directed I discovered that the shuttle/tram was shut down. I had to lug my bags all the way across to the sky tower - took several trips, then back out the next morning. Very painful for my shoulder. Hall guard very rude and unhelpful. TV remote did not work, bedside lite did not work. Check out clerk very rude, seemed angry that I didn't just use express checkout, but there were no in... read more
Business response:
We sincerely apologize for your experience, Tamara. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Disappointing I know everyone has very few employees at this time. That’s when management should step in and help clean rooms.
Business response:
We appreciate you taking the time to provide your feedback, Anonymous. Your comments have been shared with the appropriate team.
Very Poor Over priced as well as wasn't helpful in timely manner ....I was given two different prices at booking and was charged 60 dollars more . Room was big .
Business response:
We sincerely apologize for your experience, Xecutionarstyle. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Over all nice No room cleaning services. Pretty close to everything.choice of food was great also.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,967 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open tomorrow at 12:00 p.m.