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Clear Rate Communications
- Telecommunications
- Troy, MI
About this business
Location details
2600 W Big Beaver Rd, Troy, MI, 48084, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scammers - 100%. They almost got me 2 years ago saying they were authorized by Century Link to move my billing to them... I went through the whole process, and before I pulled the trigger - I called century Link only to find out they are solicitors and century link gave me better pricing. I talked to Clear Rate to stop the process, and they agreed to stop the process. Ever since then, I get calls after calls as if I was stupid to not know what/who they are. I tell them repeately to take us off their lists, and yet they keep ... read more
Business response:
Please know that Clear Rate Communications is not affiliated with these scammers, and we take your feedback seriously. I would like to clarify that Clear Rate has been in the telecommunications industry for over 20 years, serving nearly ****** business and residential customers nationwide. We operate through wholesale contracts with Centurylink and other telecommunications providers, establishing a partnership that allows ** to offer competitive services.Regarding the unwanted calls you have been receiving, I assure you that... read more
These people called my 93 year old mother and talked her into changing her phone service. Our first indication of this was when the router arrived at her apartment. She did not know what it was or why it was sent to her. We called Clear Rate Communications to stop them from initiating service. Instead of acknowledging our request and giving us clear information they insisted on including our mother in a runaround conversation that only upset and confused her. Later I called Clear Rate from my home and the service representat... read more
Business response:
We apologize for the confusion and frustration experienced by your mother and your family. We understand how important it is to have clear communication and provide straightforward information. It seems there was a misunderstanding regarding the phone service change. We strive to ensure that our customers fully understand and consent to any changes being made. We apologize if this process was not effectively conveyed to your mother. We have reviewed the account and can confirm that the service has been canceled per your requ... read more
Stay away. Their customer service is severely lacking. First off called to set up service the woman didnt take my number. Then when I called 4 days later was told they were supposed to call me for a deposit. That woman told me that she would leave a note to expedite so I would still fall within my **** business day window to turn my service on. Then I called again 4 days later and was told oh no out policy states the **** days start after the deposit is taken. Then I call on the 10th day no services still. And find out that ... read more
Business response:
We understand your frustration and would like to provide some clarity regarding the timeframe for starting services with third-party wholesale telecommunications companies like ours. Unlike direct service providers such as Verizon, third-party companies often require additional steps and coordination to establish services. This can result in slightly longer setup times. However, we do our best to streamline the process as much as possible to minimize any delays. One advantage of working with a wholesale telecommunications co... read more
I was contacted by Clear Rate Communications today. They stated that ******* has contracted with them to save me money on our business phone service. I stated to them that I would need more information before changing anything. The person on the call said I received notice from ******* a few weeks ago and that they would be transferring my phone service. I again said that I would need more information before changing anything, please email me the information. She said she cannot do that and she would put down that I don't wa... read more
Business response:
We understand the importance of transparency and providing information to our customers. We would like to assure you that we record all calls for quality assurance purposes. While our agreements are verbal, we take the responsibility of accurately representing our services very seriously. We apologize if there was any miscommunication during your conversation with our representative. Clear Rate Communications has been in business for over 20 years and has served thousands of satisfied customers. We strive to provide cost-sav... read more
Called my grandmother saying they were taking over billing for CenturyLink since CenturyLink had been sued by FTC and lost. And her new phone bill would be $50 and come from different name but not to worry because they were taking over CenturyLink accounts. Misleading scammers. They aren't taking over CenturyLink just using manipulation tactics to sign up "new" customers. If unable to get services canceled and returned to CenturyLink will file elder abuse charges
Called my grandmother saying they were taking over billing for CenturyLink since CenturyLink had been sued by FTC and lost. And her new phone bill would be $50 and come from different name but not to worry because they were taking over CenturyLink accounts. Misleading scammers. They aren't taking over CenturyLink just using manipulation tactics to sign up "new" customers. If unable to get services canceled and returned to CenturyLink will file elder abuse charges
Business response:
We understand that there may have been some confusion or misinformation regarding our services and our partnership with CenturyLink. Clear Rate is a reputable telecommunications company that has been in business for over 20 years. We have a strong customer base and are committed to providing reliable and transparent services to our customers. While we cannot comment on specific claims or conversations that you mentioned, we want to assure you that we are not involved in any misleading or manipulative tactics. We strive to ma... read more
This company was a nightmare to deal with. Insist that they are never wrong. Continue sending bills for canceled service then say that only phone service was canceled not internet which is not true.
Business response:
We understand that cancelling services can be a frustrating process, and we apologize for any miscommunication that *** have occurred. Please note that we typically handle cancellations on the day of, rather than in advance, in order to give our customers the opportunity to change their minds. Additionally, we assure you that we only bill for the time that services were actually provided. If you have any further concerns or questions, please do not hesitate to reach out to us directly at ************** or *******************... read more
I got a phone call account a month ago saying they were Century Link and that they have been losing so many customers as they switch to cel phones only that Clear Rate was taking over the billing and that the monthly bill would only be 50 bucks per month. Of course, I did this to save money in these horrible economic times. A few days later when I received a call as soon as I answered it went to a dial tone. Never got a call to come through. So this was the nail in the coffin for Century link. I called Century link to cancel... read more
Business response:
Dear ***************************, thank you for reviewing our company. Your service converted to our service on 1/23/2023 and you ported the service away on 2/7/2023. You contacted us on 2/9/2023 to let us know you had ported your service to another provider, but you never contacted us to let us know the phone was not working before you ported your service away. If you would like to discuss your final bill, please call us at **************. Sincerely ******************
Worst company to deal with! My senior parents have had nothing but problems with this company. The company does not cash their received payments in a timely manner and then charges late fees even when the payments were electronically sent. It is less than a 50% chance they call back after waiting to put in a complaint about the service. The landline service was out for more than twenty days in the month of December and they stated it would not be in service until 12th of January, which it still wasn't fixed until days after ... read more
Business response:
Dear *******************, Thank you for taking time to review our company. In regards to cashing checks. We cash checks the same day we receive them, whether they are electronic or mailed. If you are making payments via bank bill pay, it is possible that they are mailing those payments, even though you are making them via bank bill pay. You would want to check with your bank to find out for sure. I was unable to find an account for your parents with the information you provided. It sounds as if there was a group outage in th... read more
Frequently asked questions about Clear Rate Communications
How is Clear Rate Communications rated?
Clear Rate Communications has a 1.8 star rating with 717 reviews.
When is Clear Rate Communications open?
Clear Rate Communications is open now. It will close at 9:00 p.m.