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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
If I could do negative starts I would. This company had lied to me and told me my son's payment for the delivery of his furniture did not go through. I asked how much it was, they told me the amount and I transferred it. The next day I got a notice from my son's bank it had gone through. And it was supposed to be less than they told me to pay. I immediately called Coastal Movers to tell them, and get a refund, but they basically told me "too bad". I hope this helps others from using this terrible company.
Business response:
Were very sorry to hear about your frustration and understand how upsetting a payment issue like this would be.To clarify, payments made at delivery are paid directly to the carrier, not Coastal Moving Services. If there was an overpayment or duplicate payment made to the carrier, that would need to be reviewed and refunded directly by the carrier who collected the funds.That said, we do take these concerns seriously and would be happy to review the payment documentation and carrier details again to help direct you to the ap... read more
Quoted me and then changed documentation of total cost after I signed which I'm very sure is not legal. Was not transparent about cost and lied about payment and delievery process and now refuses to reach out to me for resolution.
Business response:
We are sorry to hear that you remain dissatisfied with your relocation experience. We understand that moving can be stressful, particularly when expectations differ from the services ultimately required.Our records reflect that all pricing adjustments were presented prior to loading, reviewed with you, and documented through revised paperwork before any transportation services began. We respectfully disagree with the characterization that documentation was altered after execution or that the process lacked transparency.We al... read more
Spent over $10000 to move from ********** to **************. Although we had a little over $1000 in lost and damaged items, we were only allowed to claim $300. It has been over 6-months trying to collect the $300 with no success. They do not answer their phone, and they do not return messages Terrible experience
Business response:
We are truly sorry to hear about your experience and understand how frustrating it must be to continue waiting for the resolution of your claim.Our records reflect that the carrier has already approved your claim in the amount of $300. Unfortunately, because Coastal Moving Services did not physically handle, transport, or unload your belongings, we are not the party responsible for issuing claim payments. Claims for loss or damage are processed and paid directly by the carrier and/or its claims administrator.We have followed... read more
I would like to give less than 1 star if possible. This is a bait and switch company the actual charges were 4k more than what I was told. i was unable to bring. They left packed boxes. On mover yelled in my face and I found another going through my personal tool bag that was set aside. They also stole jewlery and In trying to contact the company and get money back I was told I would regret it. I was also called stupid by more than one employee and that I was making things up by management There is no such thing as priority ... read more
Business response:
We are sorry to hear that you remain dissatisfied with your moving experience and would like to clarify several important facts regarding your concerns.Your initial estimate was based entirely on the inventory provided to our team at the time of booking, consisting of 106 items, requiring an estimated 953 cubic feet of truck space, along with packing services for that inventory. When the carrier arrived onsite, the actual shipment was significantly larger than what had originally been represented. The onsite assessment refle... read more
Based on the estimate and moving agreement provided by Coastal Moving Services, my scheduled move never happened. No call/No show 3 days in a row. DAY `: Packing services were scheduled. No one arrived, and no one contacted me to explain the delay. I had to call customer service to determine what had happened. I was then assured that packing would instead take place the next morning. DAY 2: Once again, no one arrived, and I received no phone call or communication from Coastal Moving Services or the movers. After making sever... read more
Business response:
We sincerely apologize for the experience described in your complaint. We understand how stressful a delayed or missed move can be, particularly when you have planned your schedule around the agreed dates.The concerns you've raised regarding the repeated scheduling issues and lack of communication are being taken very seriously. Our management team is currently conducting a thorough review of your file, including the scheduling history, dispatch communications, and correspondence with the assigned carrier to determine exactl... read more
AVOID THIS COMPANY AT ALL COSTS: THEY OPERATE UNDER A SCAMMY BAIT-AND-SWITCH BUSINESS MODEL AND WILL ATTEMPT TO STEAL YOUR DEPOSIT.I unfortunately fell for their sales pitch. They will keep you on the line until you have put down a deposit, giving you no time to think about the estimate they give you. After cancelling their services hours after booking after realizing I fell for a scam, I still have yet to receive confirmation of the cancellation from their billing department. They say a confirmation will arrive within 3 bus... read more
Business response:
We are sorry to hear that you feel this way; however, several statements made in this review are simply inaccurate.Our records reflect that you canceled services within hours of booking, and your cancellation request was received and documented accordingly. Because your deposit was submitted via electronic payment, the funds must first fully clear through the banking system before a refund can be processed. This is standard practice for any business and is not unique to our company. The timing associated with payment process... read more
AVOID THIS COMPANY AT ALL COSTS: THEY OPERATE UNDER A SCAMMY BAIT-AND-SWITCH BUSINESS MODEL AND WILL ATTEMPT TO STEAL YOUR DEPOSIT.I unfortunately fell for their sales pitch. They will keep you on the line until you have put down a deposit, giving you no time to think about the estimate they give you. After cancelling their services hours after booking after realizing I fell for a scam, I still have yet to receive confirmation of the cancellation from their billing department. They say a confirmation will arrive within 3 bus... read more
Business response:
We are sorry to hear that you feel this way; however, several statements made in this review are simply inaccurate.Our records reflect that you canceled services within hours of booking, and your cancellation request was received and documented accordingly. Because your deposit was submitted via electronic payment, the funds must first fully clear through the banking system before a refund can be processed. This is standard practice for any business and is not unique to our company. The timing associated with payment process... read more
My experience with this moving company was extremely disappointing from start to finish.The movers arrived late for both pickup and delivery, which created unnecessary stress and inconvenience. We were also given information about the dimensions of the space we were paying for that did not match what was ultimately provided.Upon delivery, I discovered that numerous items were missing, including an entire box and several pieces of jewelry that had been packed inside a jewelry box, which was taped shut and packed within anothe... read more
Business response:
We are sorry to hear about your experience and understand how upsetting it can be to discover missing or damaged items after a long-distance move.We would like to clarify that Coastal Moving Services acted as the booking broker for this relocation and did not physically handle, load, transport, store, or deliver the shipment. The assigned carrier is responsible for the physical handling of the household goods and for investigating any claims involving loss or damage.If you have not already done so, we encourage you to submit... read more
My experience with this moving company was extremely disappointing from start to finish.The movers arrived late for both pickup and delivery, which created unnecessary stress and inconvenience. We were also given information about the dimensions of the space we were paying for that did not match what was ultimately provided.Upon delivery, I discovered that numerous items were missing, including an entire box and several pieces of jewelry that had been packed inside a jewelry box, which was taped shut and packed within anothe... read more
Business response:
We are sorry to hear about your experience and understand how upsetting it can be to discover missing or damaged items after a long-distance move.We would like to clarify that Coastal Moving Services acted as the booking broker for this relocation and did not physically handle, load, transport, store, or deliver the shipment. The assigned carrier is responsible for the physical handling of the household goods and for investigating any claims involving loss or damage.If you have not already done so, we encourage you to submit... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,932 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open tomorrow at 10:00 a.m.