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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This company is a complete bait-and-switch operation from start to finish.***** handled the estimate process and was extremely persuasive, telling me he was overestimating my space and discouraging me from accepting lower quotes from competitors. Based on what ***** told me, I agreed to their $4,700 quote and paid a $2,200 deposit. What ***** represented during the estimate did not match reality at pickup.When the movers arrived, everything changed. I was suddenly told I needed ***** cubic feetmore than double the original e... read more
Business response:
Thank you for bringing your concerns to our attention. We understand your frustration regarding the pricing adjustment and delivery timeline associated with your move.Please note that all estimates are based on the inventory and information provided at the time of booking and are subject to adjustment upon the carriers in-person assessment at pickup. Delivery dates are also estimated and may be impacted by routing, logistics, truck availability, and other operational factors.We sincerely apologize for any inconvenience or fr... read more
Ive never written a negative review before, but this is a company you want to avoid at all costs. Communication is terrible. They have you walk through your house and list all of the big furniture and provide an estimate. On move out day, they will show up and double your estimate without even beginning to pack the truck, stating you have more stuff than they originally thought. Will not work until you commit to the doubled price. Quoted $6k, spent $11k. When expressing my concerns to the supervisor, she offered to refund me... read more
Business response:
Were committed to finding a constructive solution. Someone from our team will be contacting you soon to go over the details and determine how we can best resolve this together.
Ive never written a negative review before, but this is a company you want to avoid at all costs. Communication is terrible. They have you walk through your house and list all of the big furniture and provide an estimate. On move out day, they will show up and double your estimate without even beginning to pack the truck, stating you have more stuff than they originally thought. Will not work until you commit to the doubled price. Quoted $6k, spent $11k. When expressing my concerns to the supervisor, she offered to refund me... read more
Business response:
Were committed to finding a constructive solution. Someone from our team will be contacting you soon to go over the details and determine how we can best resolve this together.
Lousy service. Hidden fees. No accountability for sub-contracts with second-party and third-party motor carriers. No visual view of my apartment contents prior to pickup. Mentioned all room contents by phone call. *** sent the estimate. None of the bedroom items that I mentioned were listed on the contract. An attempt to rectify this resulted in an additional fee. Paid two deposits of at least $2300. Rapid Express Moving and Storage - ********** - came to get items, in a 27 foot truck. Driver hinted that there was more squar... read more
Lousy service. Hidden fees. No accountability for sub-contracts with second-party and third-party motor carriers. No visual view of my apartment contents prior to pickup. Mentioned all room contents by phone call. *** sent the estimate. None of the bedroom items that I mentioned were listed on the contract. An attempt to rectify this resulted in an additional fee. Paid two deposits of at least $2300. Rapid Express Moving and Storage - ********** - came to get items, in a 27 foot truck. Driver hinted that there was more squar... read more
This is the worst company I have ever come in contact with. I did not intentionally seek them out, I filled in my information online to get a quote for moving with PODS and somehow Coastal Moving Services got my info and called me and represented themselves as if they were PODS. Initially ****** ******* gave me a quote of $1,840 and said we have a new thing that the driver helps you load the **** I said I would think about it and then started receiving multiple calls and texts encouraging me to accept their quote. Days later... read more
Business response:
We are very sorry to hear about your experience and appreciate you taking the time to provide this feedback. We take allegations regarding miscommunication, customer service interactions, and pricing concerns extremely seriously.At this time, our management team is conducting a full internal investigation into your file, including reviewing the sales process, call history, estimate revisions, and all communications associated with your move. We understand the level of frustration and stress expressed in your complaint, and w... read more
This is the worst company I have ever come in contact with. I did not intentionally seek them out, I filled in my information online to get a quote for moving with PODS and somehow Coastal Moving Services got my info and called me and represented themselves as if they were PODS. Initially ****** ******* gave me a quote of $1,840 and said we have a new thing that the driver helps you load the **** I said I would think about it and then started receiving multiple calls and texts encouraging me to accept their quote. Days later... read more
Business response:
We are very sorry to hear about your experience and appreciate you taking the time to provide this feedback. We take allegations regarding miscommunication, customer service interactions, and pricing concerns extremely seriously.At this time, our management team is conducting a full internal investigation into your file, including reviewing the sales process, call history, estimate revisions, and all communications associated with your move. We understand the level of frustration and stress expressed in your complaint, and w... read more
I strongly urge consumers to avoid this company. Based on my experience, they present one set of terms during the sales process, including pricing and delivery expectations, but those terms change significantly after a deposit is paid and during the quality assurance stage. The inconsistencies and lack of transparency are concerning, and after reviewing numerous similar complaints, this appears to be a pattern in how customers are handled. Consumers should also be aware that this companys name is very similar to another movi... read more
Business response:
Thank you for sharing your feedback. We take concerns regarding transparency very seriously and would like to clarify a few key points.All estimates provided are based on the inventory and details discussed at the time of booking and are clearly outlined in the documentation sent for signature. The quality assurance process exists specifically to review and confirm those details to ensure accuracy prior to your move date. If any discrepancies arise during that review, they are addressed at that stagenot changed arbitrarily.R... read more
I strongly urge consumers to avoid this company. Based on my experience, they present one set of terms during the sales process, including pricing and delivery expectations, but those terms change significantly after a deposit is paid and during the quality assurance stage. The inconsistencies and lack of transparency are concerning, and after reviewing numerous similar complaints, this appears to be a pattern in how customers are handled. Consumers should also be aware that this companys name is very similar to another movi... read more
Business response:
Thank you for sharing your feedback. We take concerns regarding transparency very seriously and would like to clarify a few key points.All estimates provided are based on the inventory and details discussed at the time of booking and are clearly outlined in the documentation sent for signature. The quality assurance process exists specifically to review and confirm those details to ensure accuracy prior to your move date. If any discrepancies arise during that review, they are addressed at that stagenot changed arbitrarily.R... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,932 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open tomorrow at 10:00 a.m.