Coastal Moving Services

4.2

Movers
Boca Raton, FL

About this business

Transportation Services Movers

Location details

5455 N Federal Hwy O, Boca Raton, FL, 33487, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	10:00 a.m. to 3:00 p.m.
Sun	Closed

4.22,935 reviews

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Brian W

a year ago

No good, been wanting for my property for 3 weeks

Business response:

Thank you for your feedback. We understand how important timely delivery is during a move and appreciate the opportunity to clarify the timeline and process related to your relocation.Your items were picked up on May 1, 2025, andas per your requestplaced into storage. Our company offers 30 days of storage at no additional charge, which was applied to your file. You informed the carrier that your First Available Delivery Date (****) was May 23, 2025.As your move covers approximately ***** miles, the estimated delivery timefra... read more

Alison B

a year ago

This was the worst moving experience I have ever had. Initially, my quote was $3800 for 654 cubic feet and approximately at 300 mile move. You would think for the price, that there would be stellar service. However, I was initially given a pickup window of 2-5pm on 5/22, and did not receive communication until 6pm that night stating that there was a delay and the pickup would be the next day, and that I would receive a call at 7pm that night confirming the pickup window. I did not receive a call, so I had to call 3 times the... read more

Business response:

We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.

Bridge E

a year ago

Genuinely baffles me how this company runs, first they say the semi trucks (which was full of other peoples stuff) didnt fit in my neighborhood 24 hours before they dropped it off. Didnt let me pay with card but the deposit and movers we able to use card. Once my stuff was here I had to then BUY my own storage facilitate (out of pocket) and one the driver got there, he measured the footsteps it would take to walk to my storage unit (it was 20 meters away) and he said it was 76 per step he takes. Im so enraged with this compa... read more

Business response:

Thank you for taking the time to share your concerns. We take all feedback seriously and appreciate the opportunity to clarify the circumstances surrounding your move.To begin, wed like to reiterate that all deliveries are conducted using a semi-truck in order to service multiple clients efficiently along a designated route. As clearly stated in the moving estimate you received and signed, a shuttle service may be required if a semi-truck cannot safely access your delivery location. The estimate outlines: **************** if... read more

Shreya A

a year ago

This is a scam company. Please be aware before booking with them. Thery are brokers and not a moving company, will come with a uhaul, charge 3X on the day of your move and swallow your deposit. Never **** them any deposit amount.

Business response:

Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.

Melissa M

a year ago

This company is absolutely horrible!!! Total SCAM ARTISTS! The way they change the pricing on you when you arrive regardless of your quote! We went over our inventory 3 times and then want to charge more when they arrive. It's a scam tactic. We had to pay like than quoted due to this c*** and the dishonesty this company provides. I was out of state so I set them up in hopes of moving my family seamlessly as I am out of state. Nope they gave us the rules. Around and said there was nothing they could do to refund any of our mo... read more

Business response:

Thank you for your feedback. We take allegations of misrepresentation and unethical practices very seriously, and weve thoroughly reviewed your account to address the concerns raised in your statement.You reserved services with our company on May 17, 2025, for a move scheduled to take place on June 67, 2025. At the time of booking, you provided an inventory totaling 84 items, resulting in an estimated 836 cubic feet of space being reserved.In the days leading up to your scheduled move, you spoke with our team to review your ... read more

Anna H

a year ago

If we could give -10 stars to this company we would. We did a military moving across the country and when talking to representatives from different companies, the representative from Coastal, named ****** ********, told us our move would get picked up on the day requested and it could take ***** business days for our stuff to be delivered. We thought it was a great deal since if you do moving through the government, it is free but they take 2 months to deliver you things. We were moving shortly and we did not want to wait mo... read more

Business response:

Nick M

a year ago

Using this company was a nightmare that has left us in a poor financial situation, and we were constantly misled about delivery times and prices.Using Coastal Moving Services resulted in spending far more money than was reasonable for our move. We were initially quoted $3,100 for our move across *********** and ended up having to pay $6,500 in additional fees. This does not include the cost of us having to miss work for a further two days because of being told a delivery time that was not honored twice.The only reason I chos... read more

Business response:

Thank you for your feedback. We understand moving can be a stressful process, and we regret any inconvenience you experienced. That said, we would like to address your concerns and clarify key points.Coastal Moving Services is a licensed broker that provides estimated pricing based on the inventory and services provided by the customer at the time of booking. As outlined in the documentation you reviewed and signed, all estimates are subject to change based on the overall space required at pickup by the assigned carrier.You ... read more

Nate W

a year ago

I was quoted $3500 for the move and gave a detailed list with sizes of the furniture. I even removed items from the list and moved them myself. When the movers showed up, they were in an Enterprise moving truck and wanted me to sign a contract that was $2100 over my estimate. They then told me that Coastal is just a broker and that the move is based on footage in the truck. Coastal miscalculated the footage and the independent movers wanted the extra money since the items would fill the truck. Coastal is not the mover so the... read more

Business response:

Sonja B

a year ago

I agree with the other reviews. Do not use coastal moving services. When the movers arrived they informed me that I was quoted incorrectly. My volume was double of what I was quoted. I do accept the fact that my stuff could have been a little bit more but not DOUBLEI swapped out 15 medium boxes that I was quoted for, instead opted for 3 medium boxes, 2large boxes, 6 large bags, and added 2 big crates. All the furniture was exactly the same as the quote nothing was added!I wrote to them twice and ask how this could possibly t... read more

Business response:

Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.