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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I am filing this complaint regarding our experience with Coastal Moving Services and sales representative **** ******.We hired Coastal Moving Services to relocate a disabled veteran from ******* to *******. Before booking the move, we specifically explained to **** ****** that the shipment included furniture and equipment the veteran depends on for daily living and that delivery needed to occur on a specific date. **** assured us that the requested delivery date would be met, and the agreed date was reflected in the contract... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
Terrible experience with Coastal Moving Services. Once I signed the contract, the service completely changed. I had no visibility on the delivery date for our furniture and the movers completely destroyed two furniture items and damaged two other items. I have never had so many items damaged or broken with movers. Do not use Coastal Moving Services for your interstate move!
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
STAY CLEAR OF THIS COMPANY!! I would give them 0 stars if possible.They will reel you in with a super reasonable quote and promises of quality customer service, which is all ********. My final price was almost 3x the original rate I was quoted and came 4 weeks later than they initially said they could do. They hired the worst possible moving company to complete my move and provided me with absolutely no support navigating it. **************** is a joke. This company provided absolutely nothing to my move and charged me $1,50... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
About Coast Moving Services, They bait your business by starting with a very low quote, then they call you a few days later with a much higher quote for an updated volume and weight. I could understand a small adjustment, but DOUBLE the cost it doesnt make any sense unless theyre really incompetent to give a precise quote, which I dont believe at all, they know what theyre doing.Then they resell the deal to another moving company, completely relinquishing their responsibility from the initial deal. Then the new moving compan... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
DO NOT USE THIS COMPANY!!! They sent 1 mover to facilitate my ***** mile move from **************** to ********** and that's the care they feel your personal belongings deserve. I refused to let this proceed and lost my $1,800 deposit, save yourself the headache and spend a little more money and book a brand name mover. When It was all said and done I got an entire team from ****************** (professional movers) for $***** more than Coastal's price which gave me peace of mind.
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
I hired Coastal Moving LLC for a move scheduled for pickup on July 31, 2026, and delivery on August 1, 2026. I was originally quoted $4,200 for their Platinum Package, but after the movers arrived, the price was increased to $6,808. I paid the full $6,808 even though the move was not completed.***** ******* was the original representative I spoke with. I specifically told him that I needed three refrigerators, a washer and dryer, televisions removed from the walls, and my BBQ grills moved. Despite this, the movers did not re... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
I was completely misled by the booking agent, Will.Before providing any payment information, I specifically told him I was not ready to book because I hadnt even secured my apartment yet. I made it very clear that I needed time to think about it. He repeatedly assured me that the $1,500 deposit was 100% refundable. He even told me he would extend the refund period from the standard 72 hours to 7 days, so I had nothing to worry about.Throughout the call, he rushed me through the booking process and did not give me adequate ti... read more
Business response:
Thank you for alerting us to your concerns through the BBB. We want to make sure your questions are fully addressed. Our customer service team will be following up directly with you via email to provide clarification and support.
Do not use misleading quotes, hidden fees, and terrible communication (This is a scam)I hired Coastal Moving Services and had a very bad experience. They quoted me $3,400 up front, then asked for more money after Id already agreed. They promised delivery on a specific day but never explained that the delivery day could actually be the first available day and my items might not arrive for up to 30 days after that. Important details like that were omitted when they sold me the service. They subcontract delivery to a third-part... read more
Business response:
We value the opportunity to address your concerns. Our team will follow up with you directly to clarify the services outlined in your agreement and discuss potential resolutions.
******* ****** Relocation Specialist Gave me a price that was a quarter of what the moving co gave me once they showed up after I waited 12 hours for them to show up! Now he will not answer my calls or return my emails to get my 1/2 deposit ************** was moved & I lost an entire day of work for them. TOTAL SCAM!
Business response:
Thank you for submitting your concerns. We understand how stressful moving can be, and we want to help clarify the situation. We will be reaching out to you directly by email to go over your documentation and work toward a resolution.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 9:00 a.m.