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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Please, Please, Please, Do something about this company they are misleading fraudulent liars specifically ******* their broker. I agree with ******* where is your moral compass, or does anyone in this company even have one. These employees must be trained in lien, to vulnerable human beings who accept what they are told on the phone, they rush you the process of signing the contract, even after you give an itemized list of every item, then they give you a pick up date and promise you over the phone no problem, but s**** your... read more
Business response:
Thank you for reaching out and allowing us to address your concerns. Here is a summary of events based on our records:You initially booked our services on 11/4, requesting a crew to pick up items from your storage facility on 11/8-11/9 as part of a last-minute request. All documentation, including terms and conditions and potential additional fees, was provided at the time of booking. On 11/6, you informed our office that you had an additional storage unit and more items than originally communicated.Upon arrival, the crew en... read more
My initial estimate was predatory and extremely low. I ended up paying more than 2x the original estimate after having to get rid of more than half of my things. It would have been more than 4x the original estimate if I hadnt. I was praised by their employee **** ***** for going through my apartment so thoroughly for the initial estimate. He promised that it would not increase by anything more than 1k and that my move would only take 2-3 days for delivery because they needed trucks in that area badly so they wouldnt be maki... read more
Business response:
Thank you for reaching out and allowing us to clarify the details regarding your move with Coastal Moving Services. We understand how challenging these unforeseen adjustments have been, and we appreciate the chance to address them here. On the day of pickup, it became apparent that the additional 200 cubic feet required to accommodate larger-than-expected items would result in an added cost of $850, based on the agreed rate of $4.25 per cubic foot. In response, we offered a $700 refund to assist with these unforeseen expense... read more
****** FaceTime me and reviewed all of my belongings and afterwards still uncharged me for additional space. I specifically asked for him to increase the space so we would not get a surprise bill but I still ended up with a $1600.00 up charge for my move. Ultimately, I would rather move myself. Or Id rather move myself for whatever that will cost. The customer service called and offered a $300 discount. Terrible customer service; predatory practices and ultimately.Each person estimated me under 700 cubic feet but on the day ... read more
Business response:
Thank you for allowing us to clarify the events from your pickup. Our crew arrived as scheduled to complete your move, at which point you requested to add more items than were initially included in the estimate while keeping the same cost. We explained that adding additional items would require a new on-site estimate, as it would adjust the final space and pricing accordingly. We also offered a $350 discount to assist with the added cost, which was declined. Following this, communication ended on the call.
I wish I would have seen all of these reviews before we even looked at Coastal. When reviewing companies to help us move from ****** to ***** they seemed really legit! The reviews on their company site were glowing! Now I see that they were probably all AI. we went through all of the same things the other reviewers did. Quoted a very low quote! Told them exactly what we had! It took over a month for our stuff to get here, and they told us it would be 6 to 21 days (We were not aware it was only business days!) After we told t... read more
Business response:
Were very sorry to hear how disappointing and stressful your experience was. Coastal Moving Services is a licensed broker, and while our role is to coordinate moves with vetted carriers, we recognize that we should have been clearer about timelines, the use of multiple trucks, and the fact that delivery estimates are based on business days, not calendar days.We also understand how frustrating it feels to receive far fewer of your belongings than expected and to feel left without updates. Communication is one of the most impo... read more
I would give no stars if I could. They are scam artists. They charged me a deposit of 1400 dollars and told me they would keep in touch. When it came time to move they never called. I finally called them and they told me it was going to be another 3000 dollars. That is not what we agreed on, and when I told him I wanted to speak to his boss he refused and told me his boss was the CEO of the company and he didn't have his number. So we are out 1400 dollars because we were on a limited budget to begin with so we canceled becau... read more
DO NOT USE THIS COMPANY - They doubled the price of my move at the time of pick up by underquoting the coast. The entire more was $2000 + than what was estimated. Am overall c*** experience so far. Hope my stuff arrives in one piece.
Business response:
Thank you for reaching out and sharing your concerns. According to our records, additional items were added on the day of pick-up. We want to clarify that our company does not purposely underquote any estimates. The information we use is provided by the client and reflected in the initial estimate. On the day of pick-up, you required additional space and packing services, which contributed to an increase in the cost. The pricing structure is based on the space the inventory occupies within the truck and any additional servic... read more
This business is pretty much getting away with murder (not literally)! They are scammers and liars! They pray on people's trust by giving them a low quote, asking for a large deposit, and then putting them making their money on the pick up day when you realize you signed a contract for a fraction of the the weight you actually need to move. Reading other customer reviews, I'm certain that there should be a class action law suit against these crooks! In 20 years of the military, I have never been bamboozled on such a level as... read more
Business response:
Thank you for reachignout and allowing clarity on what occured on todyas pick up. You had an estimate for a minimum space reservation of 300cf. Upon arrival it was determined that you needed 450 cubic feet based on the inventory in your storage unit. You provided inventory for med boxes, book boxes, plastic totes, a sofa and 2 side tables. Upon arrival you had more itmes than communicated and a moped was never even on your original estimate. A full 10x10 unit is estimated at 800cf but the notes on your file indicate that you... read more
DO NOT USE THIS COMPANY ************ and the people they contract thru are total crooks. Called and spoke with **** at Coastal. Was very friendly and helpful. Told us he would be our point of contact for everything. Then when everything went wrong he disappeared and never returned our calls. We were told our move would cost $6200. We made a deposit of $2500. They gave us two days that they would be there to move our stuff and load. They didnt show up until 6pm on the second day. Then we spent over an hour arguing with them, ... read more
Business response:
Thank you for reaching out and expressing your concerns. Our records indicate that you were notified on 7/11 that your pickup was scheduled for 7/13. You were provided with a two-day pickup window, which does not guarantee a specific time but allows our logistics team to schedule your pickup in coordination with other shipments scheduled for those days.While the crew was delayed, they did arrive on the scheduled date at 6 p.m. Due to the increased volume of your shipment and the additional labor required, it is not uncommon ... read more
They charged 4 times .went from $2400 to almost $8,000. Then instead of unloading and putting stuff back together. They sent 1 person. I had to help carry it in! I'm disabled. Still hurting. Then they broke art, ripped a brand new box spring. My 50" tv. Was lying down. Broke. They pass the buck all the way to where no one is to blame.
Business response:
**** this review is confusing, as our records show that your pick-up took place on 7/26, and there has been no communication from you to our office since that date. We are currently looking into the concerns you have raised and will thoroughly investigate the matter. We will follow up with you once our investigation is complete. Thank you for bringing this to our attention.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,938 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open on Monday at 9:00 a.m.