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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Scheduled a move from ******** to *********** Tx 07/14 with *************************. Original estimate ******* my friend put down at $1500 deposit. I had listed 9 furniture and 45 bin's and a tv that was to come with a free box. . **** called me to go over items. I had dropped 6 furniture items. still had the tv, 1 dresser full bed, front headboard , jewelry box, file cabinet, 30 additional bins and an oscillating fan. After this **** said I need an additional $1500. I was floored and told him I dont have that today. His r... read more
Business response:
Thank you for reaching out. Your file shows that you booked services on 5/28 for a pick-up of goods on 7/13 or 7/14 with a total of 54 pieces on the estimate. During your follow-up call prior to pick-up, you adjusted your inventory to 75 pieces. We do not see any pre-ordered packing material on the estimate. On 7/12, an additional stop at delivery was added.The next communication from you was on 7/20 when you requested a copy of your bill, with no mention of the concerns stated in this review. We take customer feedback serio... read more
The WORST experience ever! SCAM SCAM SCAM!!! Get away from this people!!! I recently contacted them, as I am moving from ******* to *****, and I paid more than $1,800 for a deposit, everything looked good until a few weeks before my moving date, I reviewed all details with them and asked if the delivery date for my stuff was guaranteed and they said no, even though they ask you 100 times the ***************** date you need, they do not guarantee anything and they NEVER tell you that when you first contact them, they just wan... read more
Business response:
Thank you for reaching out and allowing us to provide the actual chain of events.You booked services on 6/20 for a move scheduled for 8/2-8/3, with a requested delivery date of 8/5. Your relocation from ** to ** covers approximately 1176 miles. *** estimated delivery time frame for this route is between 7-12 days, depending on trailer availability and logistics, based on other moves going in the same direction. This is considered standard shipping.We also offer a ************************** for direct delivery, which incurs a... read more
DO NOT MOVE WITH THESE PEOPLE. They are lies and cheats! They increased the price, even though my stuff did jot increase they said my square footage did when it was too lairs!! They said they would pack our styff, then told us no. And they promised we would know when our movers would be here on 4 days before, then told us it would be not until the day before, unless we paid 200 more dollars. Their customer service completely ignored us and the agent that booked us turned off his phone. I am reporting them. We endednup paying... read more
Business response:
Thank you for reaching out and allowing us to provide the actual interaction we had with you.You booked services on 7/12 for a pick-up of goods on 7/26 or 7/27. You spoke to our office, and we explained that pick-up details would be available on 7/25. You were informed that you would be contacted with your pick-up details once provided by the dispatch department.We believe the confusion regarding the 4-day notification is related to our follow-up call to review your file before pick-up, which is completed 3-4 days prior to y... read more
Absolute sheisters from the first phone call. Said what she needed to get the job. All lies and misinformation. Never given the same arrival time twice and then threatening to add 500 dollar fees if you DARE to not be there when they decide to pop over. Hidden fees you would not believe damaged items not insured unless you count their .60 a lb. For reference if you have a 65 inch flat screen and they break it youll get approximately $15. And thats only if you allow them to charge you for all the extra wrapping They didnt tel... read more
Business response:
Thank you for reaching out. Your review is a surprise considering that, upon reviewing your account, there are no records of you calling in with any issues. Our last communication with you was on 7/18/24 when we confirmed your pick-up time frame with you. When you booked services, the pick-up dates were for 7/18 or 7/19. The logistics team creates the schedule based on the other relocations set up for the same dates, and once completed, the client is notified of their timeslot.Due to logistics, if a client needs to adjust th... read more
I booked a move through Coastal Moving Services with ******************* March 2024 who promised they will the best moving company with the lowest rate with everything included: they would break down and reassemble furniture, and if we add packing they will pack and unpack our things. He assured me he would be a point of contact for me the entire process and that if we move more items than initially estimated, the rate per cubic feet would remain the same. We were quoted around 889 cubic feet for a total cost of 4880, which ... read more
My initial experience with the sales rep was great and I thought I could trust this company. He quoted me a price and then discounted it by about $400. 3 days before the move, the price went up because he had left off some items from the quote. I added the items back and paid an additional roughly $170. Fine. I should've realized he missed a couple things. But then, the company called me to say my move was scheduled for the Sunday of the weekend and not the Saturday. The sales guy said he was booking both days in case I need... read more
Business response:
We appreciate you taking the time to share your experience, and we sincerely regret any inconvenience you've encountered. We strive to provide exceptional service, and it's disheartening to hear about your negative encounter. We take all customer feedback seriously and investigate each case thoroughly.Upon further review of your file, it appears there were scheduling issues due to other moves that were scheduled prior to yours, which also grew in size and caused the schedule to be pushed out. We are glad to hear that the car... read more
Read the Yelp reviews! All are consistent with the "bait and switch" we experienced. They purposely underquote to get your business, then make you pay more at the last minute when you can't arrange an alternative. I think all the people they scammed should pursue a class action suit.They are a broker (middle man), not an actual moving company. They took advantage of my 79 year old mother. They originally quoted her for 600 cubic feet when she told them she was moving a 3 bedroom house. Then 4 days before the move they called... read more
Business response:
We sincerely apologize for any inconvenience you experienced during your move. We take customer feedback seriously and strive to address concerns promptly. We are committed to resolving this matter.To assist you further, we need the necessary information from your mother's file to investigate what occurred. Without this information, we are unable to look up the details of the move.Please provide your mother's information, and feel free to contact our office promptly so we can address your concerns.Thank you for your cooperat... read more
A complete horrible disaster of a move. They lied about the price, charged an extra $1000, didn't pack my belonging in the truck well, was 1 week late for delivery, added more charges, and to round it all off, the damaged a table, cracked a dresser, and busted my tv to h*** The customer service is rude and very unhelpful and Unprofessional, the staff/movers were obsolete at best, and I WARN ANYONE SEEING THIS, DO NOT HIRE THIS COMPANY, I'm willing to bet that the good reviews they do have were conjured up by friends and fami... read more
Scheduled my move and car transport with this company. Sales guy was great. Consistent, knowledgeable and flexible. Explained to him I have an unusually large amount of sneakers and they require special care. He told me to rest assured it would all be taken care of. But as soon as I paid my deposit I couldnt get a hold of him. They upped my price by 20% 3 days before the move. The day the movers arrived they upped it 50% or threatened to leave all of my sneakers. I paid the extra and still had to get rid of shoeboxes, which ... read more
Business response:
Thank you for reaching out. After reviewing your file, I see that you were picked up in April of this year, and we have not had any communication from you since then. It is surprising to see this review, as none of the concerns you addressed were brought to our attention at the time.Regarding vehicle transportation, we do not facilitate this service in our office and direct our clients to a third-party auto transporter. Any issues you may have experienced with them need to be addressed directly with the auto transporter, as ... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,938 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open on Monday at 9:00 a.m.