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Collision Center of Peoria
- Body Shops
- Peoria, AZ
About this business
Location details
9190 W Bell Rd, Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Fantastic experience with Brent Hurd a Customer Service Representative at Collision Center of Peoria. A minor accident broke a bracket holding on front corner trim on my Nissan Frontier. He correctly diagnosed steps that would need to be taken that included a need to loosen the front bumper cover in addition to a new bracket to reinstall the trim and offered suggestions for minimizing the cost of repair. It's a plus that you are a Nissan/Infiniti partner and you will be at the top of my list if I need work in the future (n... read more
Business response:
We greatly appreciate your wonderful feedback about your recent experience with us. It's fantastic to hear that our team provided you with such excellent service for your Nissan Frontier repair. We're pleased that you received accurate diagnosis and helpful suggestions for managing repair costs when dealing with your front corner trim bracket issue. Your recognition of our thorough approach, including the attention to detail with the front bumper cover work, truly means a lot to us. We're proud to be your trusted Nissan/Infi... read more
They sent a preliminary estimate in a few hours. After we took our SUV in to get repaired, they sent an updated estimate and gave a target date for completion of the work. Every other day we received a texted progress report. They finished the repair a day early and made sure the vehicle was spotless when we picked it up. We couldn't be more pleased with the work and the excellent communication.
Business response:
Thank you for taking the time to share your wonderful experience with us, Bill! We are absolutely thrilled to hear how pleased you were with both our repair work and communication throughout the process. Your feedback about receiving the preliminary estimate quickly, followed by regular progress updates every other day, truly means so much to our team. We understand how important it is to keep our customers informed, and we are delighted that our texted updates helped you stay connected to your vehicle's repair journey. It b... read more
This team was excellent. I received an update daily. The car was completed 2 days early. Would highly recommend. Thank you team.
I took my Toyota Camry xse to get repaired. Everything came out amazing. Jordan, Tyler and their repair team did an amazing job. Thank you Jordan and Tyler for always staying in touch with me about my car! Thank you to all their staff for an amazing experience! Highly recommend
Bobby at Collision Center of Peoria has been extremely supportive in helping us fix a paint issue on our Cadillac. He was extremely comminicative and the quality of the work was great. The car looks brand new and our headlights look even better. Thanks Bobby for the great service.
Great repair job, just took forever to get it completed. Took 10 days longer than originally promised with no real explanation as to why.
They always keep us informed and communicated very often. The only negative comment I can make. Is that the waiting for the estimate and when we actually picked up the car was an excessive time.
Business response:
Hi Jim, thank you for your feedback. We appreciate your positive comments about our communication. We apologize for any delay you experienced during the estimate and pickup process. We'll work on improving our efficiency in those areas. We value your business and hope to serve you better in the future.
We are extremely pleased with the repair done to our vehicle. The service guy (Jordan) was top notch. He explained what he would be doing to repair the car and didn't try to take advantage of us by charging astronomical fees like another collision center wanted to charge us double!!! We were kept up to date with texts, which was really nice. And when we picked up the car it was definitely detailed because it didn't look as clean inside and out as when we left it. Kudos to Matthew and Jordan for their exemplary work and servi... read more
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
I had some paint chips on a door panel and stopped by to get an estimate. They touched them up for me in a matter of minutes and sent me on my way at no charge. You don't find customer service like this anymore. Outstanding experience!
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Frequently asked questions about Collision Center of Peoria
How is Collision Center of Peoria rated?
Collision Center of Peoria has a 3.8 star rating with 385 reviews.
When is Collision Center of Peoria open?
Collision Center of Peoria is closed now. It will open on Monday at 7:00 a.m.