Birdeye VS Podium Birdeye — Superior service in a complete platform
Feature for feature we’re #1:
- 24x7 customer support & priority onboarding
- Best-in-class features for multi-location businesses
- AI-powered enterprise reputation management
- Top rated upmarket solution on Capterra & G2
Trusted by 150K+ local brands and businesses
Compare all the features in detail below
| OffersPartially OffersDoes Not Offer | |||||
|---|---|---|---|---|---|
OffersPartially OffersDoes Not Offer | Birdeye | Podium | |||
| Reputation Management | Reputation Management | ||||
| Boost Google ad performance with Google Seller Ratings | |||||
| Manage business listings for all locations, all in one place | |||||
| Generate reviews on Google, Facebook, and 200+ sites | |||||
| Save time with automated review responses | |||||
| Minimize bad reviews with “Direct Feedback” button | |||||
| Share and showcase reviews on social media | |||||
| Turn reviews into customer referrals | |||||
| Lead Generating Products | Lead Generating Products | ||||
| Manage business listings from a single dashboard | |||||
| Schedule appointments, send reminders, and confirm with patients | |||||
| Send automated referral campaigns | |||||
| Schedule and manage social posts across locations | |||||
Grow your business on Google
Improve your online reputation, boost your SEO ranking, and drive more revenue from a single, easy-to-use dashboard.
- Build complete, attractive, and accurate Google Business Profiles
- Generate, manage, and market your Google reviews
- Showcase reviews from 200+ sites on your Google Knowledge Panel
- Improve your Google ad performance by up to 17% with Google Seller Ratings
- Turn visitors into leads and leads into customers with Google Messaging
- Outshine your local competitors with Google Posts
- Respond to reviews on Google and 200+ sites at scale with AI-generated responses
Put your business on the map
Create, update, and manage business listings for all locations, all in one place for an improved SEO ranking.
- Rank higher on Google search with complete, accurate business listings
- Outperform competitors and rank in the Google Map Pack
- Engage with more leads and start revenue-driving conversations directly from Google
- Leverage AI-generated, SEO-optimized business descriptions for Google, Facebook, Bing, and Birdeye Profiles
Receive award-winning customer support
Unlike our competitors, we’ll put your business first — and our always-on, dedicated customer support will never leave you hanging.
- Unlimited support via live chat, email, phone, and our in-product support center
- 500+ support articles and how-to videos
- Painless troubleshooting with our product experts, including integration setup, campaigns, user alerts, product questions, and more
Turn your customers into brand ambassadors
Send referral requests, increase response rates, and track your campaigns from one intuitive dashboard.
- Send automated referral requests after every positive review, survey, appointment, service, or purchase via text, email, social, and more
- Track referral revenue, shares, and conversions
- Pay out incentives through reporting and tracking
Showcase your reviews with ease
Get more out of your 5-star reviews by turning them into attention grabbing content.
- Share your best reviews on social media, paid ads, and your website for instant social proof
- Drive new leads and let your reviews do your marketing for you
- Showcase reviews on the front page of your website, our review widgets are easy to install and completely customizable
Solutions for every industry
- Dental
- Healthcare
- Real Estate
- Home Services
- Retail
- Legal
- Finance
- Auto
- Personal Services
“Birdeye is a game changer for patient experience. We can message all our patients using one central inbox.”Brandon Dowdy-ErnstSmile Workshop
Birdeye has given me the perspective and agility I need to effectively manage our expansive footprint easily.Ken NorquistAxia Women’s Health
We switched to Birdeye because customer experience is paramount in a business where reputation is everything.Sabrina ModesittStonecreek Communities
Birdeye’s AI has helped us monitor customer sentiment and evolve our business to meet their needs.Anne-Marie CUniversal Windows Direct
Birdeye customer support is amazing. They created a seamless onboarding experience for all 450 of our locations.Brandon HeglandMichaels
10 years later, and my firm is still finding value from Birdeye reviews, surveys, and messaging.Lanette SAll Family Law Group
Birdeye equipped us with a scalable solution to enhance our customer experience.Brittany DouglasTitleMax
With Birdeye, we’ve turned customer experience insights into opportunities to build trust and credibility.Carmen GarciaStrickland Brothers 10 Minute Oil Change
The ability to reach out to each website visitor and answer questions wherever I am, at any time of day is a total game-changer.Jason HartlineSkinSpaMed
Birdeye customers get results
With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.
Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.
Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.