Birdeye Vs PodiumBirdeye VS Podium

Birdeye is the # 1
solution, so don’t let
Podium slow you down

Podium is a limited customer interaction tool.
Birdeye is the most comprehensive customer
experience platform, giving your business everything
it needs to be found on search, be connected with
customers, and be the best in the area.

Start growing with Birdeye today

Industry
  • Advertising / Media / Agency
  • Agriculture, Fishing & Forestry
  • Arts & Entertainment
  • Automotive
  • Beauty
  • Business Services
  • Community & Social Services
  • Construction
  • Consumer Goods
  • Consumer Services
  • Contractors
  • Dental
  • E-commerce
  • Education
  • Finance
  • Government
  • Healthcare
  • Home Services
  • Hospitality
  • Insurance
  • Legal
  • Manufacturing
  • Real Estate
  • Recreation
  • Restaurants
  • Retail
  • Technology
  • Transportation Services
  • Wellness
  • Other
Number of locations
  • 1 location
  • 2-3 locations
  • 4-14 locations
  • 15-249 locations
  • 250+ locations

Best phone number to reach you

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Top 7 reasons why you should
choose Birdeye over Podium

Messaging

Text sent. Growth delivered. 

Turn conversations into conversions. Only with Birdeye Messaging can you connect with new leads and customers via text, Google, Facebook, and Instagram from anywhere on your dashboard. 

Customer Interactions
referrals

Get customer referrals

Birdeye offers businesses the ability to
automatically send referral requests to
customers. These requests make it easy for
customers to recommend your business to
friends and family via Facebook, Facebook
Messenger, text, and email.
Podium offers no options for customer referrals.

Referrals
INDUSTRY EXCELLENCE

Customers rate Birdeye
as the best software
on the market

Customer reviews posted on third-party software
review sites consistently rate Birdeye over Podium.
Birdeye has won the #1 online reputation
management award 10 straight times from G2.
The awards speak for themselves: customers
prefer Birdeye over Podium. Birdeye’s platform is
easier to use and gets better results.

Industry Excellence
LISTINGS

Rank higher with
business listings

Birdeye offers a listings management product
that allows you to fix your listings on more than
50 sites with just a click of a button.
Podium’s software offers no service to help
you fix or manage your business listings.

Listings
Birdeye Profiles

More search visibility
with custom profiles

Birdeye offers custom business profiles that
are optimized for search engines and include
webchat to engage with customers. These
pages rank high in search results and appear
in the Google Knowledge Panel, which leads
to more clicks and more traffic.
Podium does not offer custom business profiles.

BirdEye Profiles
Review Marketing

Share your reviews
across social media
and your website

Only Birdeye allows you to automatically
share reviews across social media platforms
like Facebook and Twitter and on your
business website.
Podium does not offer automatic social
sharing and their review widget is
available only upon request.

Review Marketing
Insights and Surveys

Improve customer
experience with
advanced insights
and surveys

Birdeye gives you fully-customizable customer
surveys to help collect feedback. Birdeye’s
award-winning Natural Language Processing
engine Athena provides advanced insights into
what your customers are talking about in reviews.
Podium offers a very basic version of surveys
with limited customization and only offers a
basic version of NLP insights.

Insight And Surveys

Why you should choose Birdeye over Podium

BirdeyePodium
Customer Interactions
Livechat
Chatbots
Webchat
Video Chat
Teams
Mass Texting
Receptionist
Reviews
Review Monitoring
Review Marketing
Review Management
Review Generation
Referrals
Online Listings
Business Profiles
Pages
Social
Surveys
Pulse Surveys
Ticketing
Insights
Benchmarking
Partner Platform
Enterprise Platform
Start growing with Birdeye today
Crown Icon
Birdeye: The Obvious ChoiceWinning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and
highest-rated customer experience software for businesses of all sizes.