BirdEye VS ReviewTrackers Birdeye — Superior service in a complete platform
Feature for feature we’re #1:
- 24x7 customer support & priority onboarding
- Best-in-class features for multi-location businesses
- AI-powered enterprise reputation management
- Top-rated upmarket solution on Capterra & G2
Trusted by 150K+ local brands and businesses
Compare all the features in detail below
| OffersPartially OffersDoes Not Offer | |||||
|---|---|---|---|---|---|
OffersPartially OffersDoes Not Offer | Birdeye | ReviewTrackers | |||
| Reputation Management | Reputation Management | ||||
| Generate reviews on Google, Facebook, and 200+ sites | |||||
| Monitor and respond to reviews from 200+ sites | |||||
| Save time with AI responses | |||||
| Translate reviews and responses using AI | |||||
| Crosspost Reviews to your social media pages | |||||
| Message customers across text, Google, Facebook, Instagram, Webchat, and email | |||||
| Never miss a customer message with digital voicemail | |||||
| Turn reviews into automated customer referrals | |||||
| Messaging, Communication, and Social | Messaging, Communication, and Social | ||||
| Manage all conversations in a single inbox | |||||
| Two-way texting | |||||
| Message on Google, Facebook, Instagram | |||||
| AI-powered webchat, chatbot, and live chat | |||||
| Save customer trips to the store or office with video chat | |||||
| Auto-transcribe voicemails | |||||
| Schedule appointments, send reminders, and confirm with patients | |||||
| Send automated referral campaigns | |||||
| Schedule, bulk post, and manage social posts across locations | |||||
Get reviews on Google — and hundreds of other sites
Rank higher and win more customers with the industry-leading reviews software for local businesses.
- Integrate Birdeye with the apps you already use to generate new reviews on autopilot
- Send customized, automated review requests after every appointment, service, or purchase
- Use Google’s private API to boost your Google review volume and rank higher on local search
- Address negative reviews with our direct feedback button to make sure unhappy customers feel heard
- Respond to reviews on Google and 200+ sites at scale with AI-generated review responses
Grow your business on Google
Improve your online reputation, boost your SEO ranking, and drive more revenue from a single, easy-to-use dashboard.
- Build complete, attractive, and accurate Google Business Profiles
- Generate, manage, and market your Google reviews
- Showcase reviews from 200+ sites on your Google Knowledge Panel
- Improve your Google ad performance by up to 17% with Google Seller Ratings
- Turn visitors into leads and leads into customers with Google Messaging
- Outshine your local competitors with Google Posts
Receive award-winning customer support
Unlike our competitors, we’ll put your business first — and our always-on, dedicated customer support will never leave you hanging.
- Unlimited support via live chat, email, phone, and our in-product support center
- 500+ support articles and how-to videos
- Painless troubleshooting with our product experts, including integration setup, campaigns, user alerts, product questions, and more
We make it easy to connect with more customers
Manage conversations and customer experience from the same inbox that powers your Reviews and Referrals.
- Message customers on the platforms they prefer: Google, Facebook, Instagram, text, email, video, and more
- Increase response rates by sending text-friendly review requests
- Track messages, assign conversations, and scale customer support from a single inbox
- Easily get to the crux of lengthy conversations with AI-generated conversation summaries
- Deliver on-brand responses that convert with AI response rephrasing
Turn your customers into brand ambassadors
Send referral requests, increase response rates, and track your campaigns from one intuitive dashboard.
- Send automated referral requests after every appointment, service, or purchase via text, email, social, and more
- Track referral revenue, shares, and conversions
- Pay out incentives through reporting and tracking
Solutions for every industry
- Dental
- Healthcare
- Real Estate
- Home Services
- Retail
- Legal
- Finance
- Auto
- Personal Services
“Birdeye is a game changer for patient experience. We can message all our patients using one central inbox.”Brandon Dowdy-ErnstSmile Workshop
Birdeye has given me the perspective and agility I need to effectively manage our expansive footprint easily.Ken NorquistAxia Women’s Health
We switched to Birdeye because customer experience is paramount in a business where reputation is everything.Sabrina ModesittStonecreek Communities
Birdeye’s AI has helped us monitor customer sentiment and evolve our business to meet their needs.Anne-Marie CUniversal Windows Direct
Birdeye customer support is amazing. They created a seamless onboarding experience for all 450 of our locations.Brandon HeglandMichaels
10 years later, and my firm is still finding value from Birdeye reviews, surveys, and messaging.Lanette SAll Family Law Group
Birdeye equipped us with a scalable solution to enhance our customer experience.Brittany DouglasTitleMax
With Birdeye, we’ve turned customer experience insights into opportunities to build trust and credibility.Carmen GarciaStrickland Brothers 10 Minute Oil Change
The ability to reach out to each website visitor and answer questions wherever I am, at any time of day is a total game-changer.Jason HartlineSkinSpaMed
Birdeye customers get results
With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.
Brandon Dowdy-ErnstChief Experience Officer, Smile Workshop
Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.
Aaron NovelloTeam Leader, The Novello Group
Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.
Ken NorquistAxia Women’s Health