Touchpoint Automations
Integrate with your CRM
Connect your CRM to 3,000+ integrations to effortlessly import contacts, auto-sync data, and send automated, trigger-based messages like welcome offers, review requests, and more.
Contact Management
Simplify your contact management with AI
Contact Segmentation Agent
Meet the contact segmentation agent
Stop recreating contact lists for every campaign. The Contact Segmentation Agent helps you instantly generate smart audience segments, keeps them updated in real time, and shows you which segments engage and convert best.
Customer Experience Score
Gauge satisfaction in real-time
Rank customer satisfaction on a 10-point scale with Birdeye Experience Score. Send referral requests to happy customers and conduct personal outreach to those who need a boost.
Chat History
Catalog your conversation history
Review previous customer conversations to gain context, download chat transcripts, and auto-send transcripts to email or Salesforce.
Reporting and Analytics
Report on messaging activities
Measure response times, active conversations, messages received, and other key metrics to keep team performance and customer satisfaction high.
Do more with Birdeye Messaging
Inbox
Keep up with your customers, route messages to the right teams, and optimize your communication strategy through a single inbox.
Business Messaging
Be easy-to-reach with messaging on text, your website, Google search, social, and more.